Assistant Front Office Manager

Fairmont Hotels & Resorts; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hotel chain in Abu Dhabi is seeking an Assistant Front Office Manager to oversee front office operations. The ideal candidate will ensure high service standards, manage team performance, and support the Front Office Manager. The position requires strong leadership and communication skills, a proactive service-oriented mindset, and preferred experience with Opera Property Management System. This is an excellent opportunity to step into a prestigious role in hospitality.

Qualifications

• Strong knowledge of front office operations in a luxury hotel environment.
• Experience using Opera Property Management System is preferred.
• Excellent leadership, communication, and organizational skills.

Responsibilities

• Supervise front office teams to ensure guests receive prompt, courteous, and personalized service.
• Support the Front Office Manager in all operational and administrative duties.
• Coordinate closely with Housekeeping to ensure room readiness and quality standards.

Skills

Front office operations knowledge

Leadership

Communication skills

Organizational skills

Team motivation

Proactive mindset

Tools

Opera Property Management System

Job description

Overview

Novotel & Ibis Abu Dhabi Gate Hotels

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Role Summary

The Assistant Front Office Manager assists in the planning, supervision, and daily management of front office operations, supporting the Front Office Manager to maximize occupancy, revenue, and service quality while maintaining brand standards and ensuring personalized guest recognition.

Responsibilities

• Supervise front office teams to ensure guests receive prompt, courteous, and personalized service
• Support the Front Office Manager in all operational and administrative duties
• Ensure repeat guests and VIPs receive appropriate recognition and special attention
• Control room availability, room types, rate categories, and accuracy of room counts
• Maximize occupancy, revenue, and average daily rate while maintaining high service standards
• Coordinate closely with Housekeeping to ensure room readiness and quality standards are met
• Liaise with the Executive Housekeeper to fulfill special guest requests and amenities
• Ensure compliance with credit policies and coordinate with Finance on credit procedures
• Maintain knowledge of system recovery procedures and front office reporting tools
• Interpret operational reports and compile statistics for front office performance tracking
• Approve upgrades and special amenities in the absence of the Front Office Manager
• Maintain strong inter-departmental relationships to support seamless guest service
• Conduct regular inspections of lobby, reception, cashier desks, and selected VIP rooms
• Prepare staff work schedules and vacation plans based on occupancy forecasts and group movements
• Enforce staff conduct, appearance, hygiene, and uniform standards
• Work closely with People & Culture to support productivity and team development
• Support Finance in departmental budgeting and cost control
• Ensure compliance with occupational health, safety, and hotel policies

Qualifications

• Strong knowledge of front office operations in a luxury hotel environment
• Experience using Opera Property Management System is preferred
• Excellent leadership, communication, and organizational skills
• Ability to manage and motivate a multicultural team
• Flexible management style with a proactive, service-driven mindset
• High levels of integrity, professionalism, and commitment to continuous improvement

Additional Information

Additional Language is an added advantage.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS