Assistant Chief Concierge: Luxury Guest Experience Leader

InterContinental Hotels Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel group in Dubai seeks an Assistant Chief Concierge to support the Chief Concierge in delivering exceptional guest experiences. The ideal candidate will have 2-3 years of experience in luxury hotels and extensive local knowledge. Responsibilities include managing guest services, overseeing concierge operations, and building relationships with local partners. Excellent English communication skills are essential, and proficiency in additional languages is advantageous. Join us and become part of our hotel family, fostering a culture of inclusivity.

Benefits

Competitive salary

Range of benefits

Inclusive workplace culture

Qualifications

• Minimum 2-3 years of experience in a luxury hotel in a concierge or guest services leadership role.
• Strong knowledge of Dubai and surrounding areas, with access to VIP contacts and services.
• Excellent communication skills in English; additional languages (especially French, Arabic, or Russian) are a plus.

Responsibilities

• Assist in overseeing the Concierge and Bell Desk teams to ensure smooth guest interactions.
• Act as a key point of contact for guests offering tailored recommendations.
• Manage strong relationships with local partners and luxury service providers.
• Provide support in training and mentoring concierge staff.

Skills

Luxury hotel experience

Knowledge of Dubai

Communication skills in English

Proficiency in hotel management software

Emotional intelligence

Tools

Microsoft Office

Job description

A leading hotel group in Dubai seeks an Assistant Chief Concierge to support the Chief Concierge in delivering exceptional guest experiences. The ideal candidate will have 2-3 years of experience in luxury hotels and extensive local knowledge. Responsibilities include managing guest services, overseeing concierge operations, and building relationships with local partners. Excellent English communication skills are essential, and proficiency in additional languages is advantageous. Join us and become part of our hotel family, fostering a culture of inclusivity.