Area Operations Specialist - logistics

Delivery Hero; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading grocery service provider is seeking an Area Operations Specialist in Dubai. The role involves managing inventory, supporting training programs, and improving operational efficiency across multiple locations. The ideal candidate will ensure compliance with company standards and monitor performance metrics. Candidates should possess strong problem-solving skills and experience in logistics management. This position is full-time with no remote work options available.

Qualifications

• Strong understanding of inventory management processes and policies.
• Ability to monitor staff performance and implement improvements.
• Proficient in Microsoft Office and other operational tools.

Responsibilities

• Support operations manager with end-to-end operations.
• Monitor inventory processes, quality, and shrink control.
• Track order fulfillment KPIs and staff availability.

Skills

Inventory management

Problem solving

Stakeholder management

Microsoft Office proficiency

Operational efficiency

Job description

Role Summary

We’re looking for an Area Operations Specialist to join the team and focus on growing our own Grocery Store tMart which is the region’s first cloud store concept offering 30min delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!

Responsibilities

• Supporting the operations manager with full operations end to end (inventory management pick pack process property/asset management operational standards expense control maintenance related deep dives and special projects).
• Monitoring supervisors by ensuring they are accurately following the inventory management processes policies and proper inventory management (stock in and stock out). Responsible for shrink/expiry control and quality focus (in terms of inventory no damaged or poor fresh food quality; close to expiry).
• Tracking order fulfillment KPI staff availability based on operational demands at all times.
• Supporting colleagues and working with other teams such as maintenance, PRO IT, logistics, SSC, marketing teams as and when required.
• Problem solves or elevate property management issues with necessary stakeholders.
• Fully competent on Microsoft Office and other store staff tools.
• Expense Control: Support and advise on potential ways to reduce expenses without jeopardising operational efficiency.
• Monitoring and supervising productivity work standards and development of stores through weekly, monthly performance reviews and other initiatives. Monitor on ground issues and elevate any major performance issues to department manager with proposed solution and action plan.
• Stakeholder management and solution orientated.
• Support with improving the financial and operational performance of the operation.
• Execute action plans prepared by the department manager to address weak areas in need of improvement.
• Support with training and developmental programs for staff and support including but not limited to: helping POPS with any of the staff engagement requirements training session with the support of POPS training sessions for new system updates if needed training and briefing sessions for special projects and pilots.
• Reviewing and monitoring proper implementation and learning ways of how it can be improved, e.g., merchandising and space planning guidelines in stores.
• Monitoring product range availability according to selected store product range and report/lise with commercial team.
• Conduct regular store visits shop floor audits and ensure all stores are compliant legally and following the company SOPs.
• Support with ongoing development and special requests with other internal departments (i.e., Commercial Operations Marketing Logistics Customer Service Finance HR…).
• Supports with distribution and logistics for store transfers, consumables distribution, invoices collection.

Remote Work

No

Employment Type

Fulltime