Application Support Engineer

Net2Source Inc.; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global staffing solutions company is seeking an Application Support Engineer with at least 3 years of experience. The role includes providing day-to-day application support, managing incident responses, and troubleshooting issues. Candidates should possess a Bachelor's degree in Computer Science or IT and strong SQL, PL/SQL knowledge. Experience in the Insurance domain is preferred. This is a direct hire, full-time position based in Sharjah, UAE, offering a dynamic work environment.

Qualifications

• At least 3 years of hands-on experience in application support or a similar technical role.
• Strong knowledge of SQL, PL/SQL, and server environments.
• Experience in the Insurance domain.

Responsibilities

• Provide day-to-day application support for internal and external users.
• Manage incident responses and escalations, ensuring timely resolutions.
• Troubleshoot and resolve technical issues related to application performance.

Skills

SQL

PL/SQL

Database tools

Oracle

Application monitoring tools

Data migration

Education

Bachelor’s degree in computer science or IT

Job description

Overview

🔷 Join a Global Leader in Workforce Solutions – Net2Source Inc.

🚀 Right Talent. Right Time. Right Place. Right Price.

📍 Operating in 32 countries | 5,500+ Employees

🌐 www.net2source.com | 📧 [e-mail]

Job Title: Application support engineer

Location: Sharjah

Type: Direct hire -Full time

Experience Required: 3 Years

Salary: Based on expertise

Industry focus: Insurance

Responsibilities

• Provide day-to-day application support for internal and external users.
• Manage incident responses and escalations, ensuring timely resolutions and clear communication with stakeholders.
• Troubleshoot and resolve technical issues related to application performance, user access, and functionality.
• Collaborate with development teams to identify and implement solutions for application improvements.
• Monitor application performance and conduct regular health checks.
• Create and maintain documentation for application procedures, troubleshooting steps, and best practices.
• Participate in software upgrades, patches, and migrations as needed.
• Escalate unresolved issues to the development or infrastructure teams as necessary.
• Ensure compliance with IT policies, security, and data protection regulations.
• Provide training and guidance to end-users to optimize application usage.

Desired Candidate Profile

• Bachelor’s degree in computer science, Information Technology, or a related field is essential.
• At least 3 years of hands-on experience in application support or a similar technical role is required.
• Strong knowledge of SQL, PL/SQL, ERP, Database tools, Oracle, SQL databases, and server environments.
• Experience in Insurance domain.
• Experience in application monitoring tools and service desks.
• Fair amount of experience in data migration etc.
• Proficiency in English and a second language Arabic is a plus.

About Net2Source Inc.

Net2Source offers global staffing solutions and enterprise-scale recruitment support.

🏆 Recognized by INC 5000 & SIA

🌍 Global offices: UAE | USA | India | UK | Singapore | Canada | ANZ

🌈 We support inclusive hiring practices in accordance with UAE labor law.

🔗 www.net2source.com/careers | 📧 [e-mail]