Application Instructor / Specialist

Sika; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading specialty chemicals company in Dubai is seeking a Technical Support Specialist to provide high-quality technical support for their product portfolio. You will deliver training, conduct site visits, and ensure compliance with quality systems. The ideal candidate has hands-on construction experience and a degree in Civil Engineering. This role offers competitive salaries aligned with local market benchmarks and the responsibilities of the position.

Benefits

Competitive salaries aligned with market benchmarks

Qualifications

• Ability to work in active site environments under real project conditions.
• Coordination with multiple stakeholders on construction sites.
• Experience in industrial flooring systems.

Responsibilities

• Deliver technical support and product training to Sales Engineers.
• Prepare clear technical reports and maintain documentation.
• Investigate customer complaints and product claims.

Skills

Hands-on site experience in construction projects

Practical experience with waterproofing and roofing systems

Good communication skills in English

Computer Literate - Microsoft Office

Education

Degree in Civil Engineering / Construction / Building Technology

Job description

Company Description

Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industrial manufacturing. Sika has subsidiaries in 103 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation sector toward greater environmental compatibility. With more than 33,000 employees, the company generated sales of CHF 11.20 billion in 2025.

Primary Objective

Provide high-quality technical support to Customers, Sales, and Technical teams, contributing to Sika’s objective of achieving market leadership. Support the development, rollout, and maintenance of Sika’s product portfolio.

Key Responsibilities

• Deliver technical support and product training to Sales Engineers, Applicators, Contractors, and Consultants.
• Perform site visits and prepare clear technical reports; maintain accurate documentation of technical issues, actions taken, and recommendations using designated systems.
• Plan, organize, conduct, and report on product training programs for Sales Engineers and Applicators.
• Coordinate, monitor, and report product field testing in alignment with Target Market Managers and Product Engineers.
• Investigate customer complaints and product claims, ensuring timely resolution and customer satisfaction.
• Conduct technical benchmarking, on-site testing, and coordinate third-party laboratory testing in collaboration with the Technical Head and Product Engineers.
• Provide on-site technical assistance, application guidance, and training to applicators.
• Plan, coordinate, and supervise product mock-ups and site sample applications.
• Carry out additional duties as assigned by the Line Manager, appropriate to the role.

Quality, Safety & Compliance

• Ensure compliance with Sika’s Quality Management System and Environmental, Health & Safety (EHS) requirements.
• Promote and implement safe working practices at all times.

Qualifications & Skills

• Essential Skills
  • Proven hands-on site experience in construction projects, with demonstrated ability to work in active site environments under real project conditions.
  • Practical experience in the application of construction materials field, such as:
    • Waterproofing and roofing systems (PVC, TPO, Bitumen, Polyurea)
    • Building finishing systems (tile adhesives, tile grouts, paints)
    • Industrial flooring systems (epoxy and PU resin based, cementitious)
  • Good communication skills in English (spoken and written).
  • Computer Literate - Microsoft Office (Word, Excel, PowerPoint); CAD knowledge is an advantage.
  • Ability and willingness to work on construction sites, including exposure to demanding site conditions and coordination with multiple stakeholders.
• Preferred Qualifications:
  • Degree in Civil Engineering / Construction / Building Technology or a related discipline.
  • Experience working in a production or manufacturing environment.

Additional Information

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.