Customer Success Manager - SAP Academy for Customer Success - UAE National Opportunity

SAP; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global technology company in Dubai is seeking a talented Solution Advisor to assist customers in solving business challenges with SAP solutions. This role requires strong technical and business process knowledge, along with customer-facing skills. Candidates will participate in the SAP Academy for Customer Success, gaining essential experience and skills for their future career. The ideal applicant should have 2-3 years of experience and proficiency in English. A commitment to continuous learning and growth is emphasized, along with competitive benefits.

Benefits

Continuous learning opportunities

Competitive pay and benefits

Collaborative team environment

Qualifications

• 2-3 years of professional experience in technical/business processes.
• Experience supporting customers and driving business transformation.

Responsibilities

• Work with customers to solve business challenges using SAP solutions.
• Participate in discovery sessions and deliver software demonstrations.

Skills

Technical and business process knowledge

Complex problem-solving skills

Customer-facing skills

Strong Business Acumen

Proficiency in English

Education

Bachelor's degree or equivalent

Tools

Relevant technologies and industry-standard tools

Job description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.

What we offer

We help the world run better.

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned with our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your contributions, and various benefit options for you to choose from. Apply Now!

Who You’ll become

Let’s help you decide - which program is right for you

Solution Advisor Responsibilities

A Solution Advisor works with our customers and prospects to help them solve business challenges and meet their business objectives using SAP solutions. As a part of the sales team, a Solution Advisor is the “subject matter expert” responsible for the functional and technical knowledge within the sales cycle. A Solution Advisor provides deal support by participating in discovery sessions, executive meetings and presentations and will deliver software demonstrations that help the customer understand SAP’s unique value proposition. In addition to deal support, the Solution Advisor will participate in marketing events, will lead Design Thinking sessions, and collaborate with the broader sales team to identify whitespace opportunities at existing accounts.

Customer Success Manager (CSM) Responsibilities:

As a part of joining the Customer Success team, you will first participate in the distinguished SAP Academy for Customer Success, a 10-month dynamic program designed to equip you with an array of skills and a robust foundation for your fruitful career. Following this enriching experience within a globally diverse and supportive environment, you will then transition into the exciting role of Customer Success Manager (f/m/d).

What You Bring

Solution Advisory

• 2-3 years of professional experience with a strong foundation in technical and business processes, exposure to relevant technologies/ solutions, and customer-facing skills.
  • Technical and business process knowledge, combined with strong complex problem-solving skills, to support solution delivery and operational efficiency through hands-on experience with relevant technologies and industry-standard tools.

    CSM Program

    • 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
    • Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.

    For All

    • A cooperative and productive approach to working relationships, internally and externally.
    • A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
    • An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
    • A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
    • Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
    • Proficiency in English to engage with our global networ
    • Due to local legal mandates, including Emiratization, only UAE nationals will be considered at this time.

About the Academy for Customer Success:

The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.

Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions — all while learning in a dynamic environment and earning competitive pay and benefits.

#SAPAcademyforCustomerSuccess

#SAPCSCareers

#SAPNextGen

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [e-mail].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process .

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 434068 | Work Area: Presales | Expected Travel: 0 - 50% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid