Airport Services Agent - Abu Dhabi

Qatar Airways; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading airline is seeking an Airport Services Agent in Abu Dhabi to deliver exemplary customer service and ensure compliance with safety standards. As a part of the airport team, you will manage various tasks including passenger direction and baggage handling. Applicants should have a Bachelor's degree and relevant experience in a customer-facing role at an airport. Join an international community dedicated to excellence and innovation.

Qualifications

• Experience in a similar customer facing role within the airport environment.
• Knowledge of passenger and baggage handling, Weight and Balance, and Dangerous Goods Regulations.
• Willingness to work shifts, including weekends.

Responsibilities

• Deliver the highest level of customer service at all touch points.
• Liaise with Check-in, Boarding Gate, Ramp, Cargo, Lounge.
• Supervise service partners' activities for smooth acceptance of passengers.
• Direct arriving/departing passengers to respective areas.
• Check entry requirements are met.
• Coordinate with Cargo, fueling company, and other suppliers.
• Handle company mail and baggage claims.
• Ensure compliance with safety and security requirements.

Skills

Customer Service

Knowledge of airport functions

Ability to work shifts

Education

Bachelor's degree

Job description

Airport Services Agent - Abu Dhabi

Ref #: 228609

Location: United Arab Emirates - Abu Dhabi

Job family: Cargo & Airport Operations

Closing date: 26-Nov-2025

About The Role

We are recruiting for an Airport Services Agent based in Abu Dhabi, United Arab Emirates. In this role you will deliver excellent service at the airport, helping create a stress‑free environment for customers travelling with Qatar Airways. You will ensure passengers receive total quality service and adhere to the safety policy and security standards of the company.

Role Accountabilities

• Delivering the highest level of Customer Service at all customer touch points
• Constant liaison with Check‑in, Boarding Gate, Ramp, Cargo, Lounge.
• Supervising service partners’ activities for the smooth acceptance of passengers.
• Directing Arriving/Departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge, etc.
• Checking entry requirements (visas, residence permits) are met
• Coordinating with Cargo, Fueling company, Baggage Make up Area, aircraft loading team, catering suppliers for a smooth turnaround
• Handling of company mail
• Performing pre- and post-flight administration duties
• Handling baggage claims
• Ensuring compliance with QR Safety and Security requirements
• On Time Performance

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.

Qualifications

• Bachelors degree and experience in a similar customer facing role within the airport environment.
• Knowledge of airport functions including passenger and baggage handling, Weight and Balance, and Dangerous Goods Regulations is required.
• Ability to work shifts, including weekends, is essential.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.