AI Techno-Functional Consultant

Dicetek LLC; Ajman; On-site; AED 200,000 - 300,000; Full time

Job summary

A technology solutions provider is seeking a skilled professional with expertise in LLMs and conversational AI support. The ideal candidate will have experience with cloud platforms like Azure and AWS, possess strong troubleshooting skills, and demonstrate excellent communication abilities. Your proactive approach to problem-solving and customer-centric mindset will be essential in delivering top-tier technical support. Join a dynamic team and contribute to innovative AI solutions in an engaging work environment.

Skills

LLM & Conversational AI Support

Troubleshooting model responses

Workflow automation platforms

RESTful APIs

Cloud platforms (Azure, AWS, GCP)

Proven experience in Tier 2/3 support

Excellent communication skills

Tools

Jira

ServiceNow

Zendesk

Docker

Kubernetes

Prometheus

Grafana

ELK

Job description

Technical Skills & Experience

• LLM & Conversational AI Support
• Familiarity with LLMs (e.g., OpenAI, Azure OpenAI, Anthropic, etc.) and their deployment models (cloud/on-prem).
• Understanding of prompt engineering, fine-tuning, and model limitations.
• Experience with conversational design principles (intents, entities, dialogue flows).
• Ability to troubleshoot issues related to model responses, latency, token limits, and hallucinations.
• Workflow & API Integration
• Experience with workflow automation platforms (e.g., Camunda, n8n, Apache Airflow, or custom-built engines , ).
• Strong understanding of RESTful APIs, OAuth2, JSON, and webhooks.
• Ability to debug API call failures, latency issues, and data transformation problems.
• Familiarity with transactional systems and how to ensure reliability and idempotency.
• Platform & Infrastructure Knowledge
• Experience with cloud platforms (Azure, AWS, GCP) and containerization (Docker, Kubernetes).
• Basic understanding of CI/CD pipelines and monitoring tools (e.g., Prometheus, Grafana, ELK).
• Knowledge of logging, tracing, and performance profiling.
• Support Engineering Practices
• Proven experience in Tier 2/3 technical support roles.
• Strong diagnostic and troubleshooting skills across application layers specially Customer Facing Application.
• Familiarity with ticketing systems (e.g., Jira, ServiceNow, Zendesk).
• Ability to write clear technical documentation and knowledge base articles.
• Soft Skills & Collaboration
• Excellent communication skills to interface with product teams, developers, and customers.
• Ability to translate technical issues into business impact and vice versa.
• Experience in managing escalations and working under pressure.
• Customer-centric mindset with a proactive approach to problem-solving.