Aftersales Service Center Lead

Black Pearl Consult; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading management consultancy is seeking a Service Center Manager in Abu Dhabi. The role entails managing aftersales functions, including customer service operations and technical support. Candidates must have over 7 years of experience in service operations, strong leadership skills, and proficiency in managing P&L and KPIs. The position also focuses on developing annual maintenance contracts and enhancing customer retention. Competitive salary and growth opportunities are offered in this dynamic environment.

Qualifications

• 7+ years of proven experience in service operations or aftersales management.
• Strong P&L and KPI management experience.
• Demonstrated success in AMC program development.
• Excellent leadership and people management skills.

Responsibilities

• Develop and implement strategies to grow aftersales revenue.
• Oversee daily service operations ensuring efficient delivery.
• Lead and motivate customer service and technical teams.
• Build strong relationships with clients to enhance retention.

Skills

Service operations management

P&L and KPI management

Leadership skills

Business development

Negotiation skills

ERP/CRM proficiency

Advanced Excel/BI exposure

Job description

A leading management consultancy is seeking a Service Center Manager in Abu Dhabi. The role entails managing aftersales functions, including customer service operations and technical support. Candidates must have over 7 years of experience in service operations, strong leadership skills, and proficiency in managing P&L and KPIs. The position also focuses on developing annual maintenance contracts and enhancing customer retention. Competitive salary and growth opportunities are offered in this dynamic environment.