Admission and Registration Officer - ضابط قبول وتسجيل

University of Khorfakkan; Khor Fakkan; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent educational institution in Khor Fakkan is seeking a dedicated individual to facilitate student registration and academic records management. The candidate will support students through the registration process, ensure compliance with university and UAE regulations, and maintain accurate records. The ideal applicant should hold a relevant Bachelor's degree, have 1-2 years of experience in a similar role, and demonstrate proficiency in both Arabic and English. This position encourages UAE Nationals to apply.

Qualifications

• Proficiency in Arabic and English (spoken and written).
• At least 1-2 years of experience in student registration or records management.
• UAE Nationals are strongly encouraged to apply.

Responsibilities

• Support student registration for each semester and ensure smooth workflow.
• Maintain secure and organized student records following university guidelines.
• Ensure registration follows university and UAE regulations.

Skills

Communication

Teamwork

Problem-Solving

Customer Service

Attention to Detail

Education

Bachelor’s degree in Business Administration, Public Administration, Education, or a related field

Tools

University registration systems

Job description

Education

• Bachelor’s degree in Business Administration, Public Administration, Education, or a related field
• Proficiency in Arabic and English (spoken and written)

Experience

• At least 1-2 years of experience in student registration, academic records management, or a related administrative role within a university or higher education institution
• UAE Nationals strongly encouraged to apply

Registration Process

• Support student registration for each semester and ensure smooth workflow
• Assist in course selection and enrolment, resolve scheduling conflicts
• Ensure accurate entry of student data and verify information
• Update registration status for all students and maintain up-to-date records

Records Management

• Maintain secure and organized student records following university guidelines
• Assist in electronic and paper filing systems for easy access
• Ensure confidentiality and data security throughout the process
• Archive old records as required and keep storage organized

Academic Support

• Coordinate with academic departments on course availability and student needs
• Support students with add/drop and withdrawal processes, provide guidance
• Assist with major/minor declarations and answer related questions
• Provide guidance on registration rules and help students understand procedures

Compliance & Reporting

• Ensure registration follows university and UAE regulations at all times
• Prepare reports on registration statistics for management review
• Support audits and accreditation requirements as requested
• Monitor and report on registration deadlines to avoid delays

Student Support

• Assist students with registration issues and inquiries, offer solutions
• Organize registration help sessions and workshops for student benefit
• Plan Section activities on registration procedures and provide ongoing support
• Improve the student registration experience through feedback and service

Other Duties

• Undertake additional responsibilities and special projects as assigned by management

Soft Skills

• Communication: Clearly explains registration steps to students and staff
• Teamwork: Works well with academic and support departments
• Problem-Solving: Quickly resolves registration and course enrollment issues
• Customer Service: Provides friendly and helpful assistance to students
• Attention to Detail: Ensures accuracy in all registration records and data

Technical Skills

• Registration Software: Ability to use university registration systems efficiently
• Data Management: Maintains accurate and secure student records
• Report Writing: Prepares clear reports on registration activities
• Policy Knowledge: Understands university and UAE registration rules
• Process Documentation: Keeps clear guides for registration procedures

Behavioural Competencies

• Integrity: Acts honestly and ethically in all registration tasks
• Accountability: Takes responsibility for registration outcomes and data
• Resilience: Stays calm and effective under pressure during busy periods
• Empathy: Understands and responds to student needs and concerns
• Professionalism: Maintains a respectful and responsible attitude at all times

Technical Competencies

• Regulatory Compliance & Policy Implementation: Support compliance ensuring all processes meet legal, accreditation, and university standards
• Quality Assurance & Process Documentation: Monitors service quality and maintains clear procedural documentation
• Document Verification & Security Procedures: Validates academic credentials and maintains confidentiality of student records