Administrative Support Assistant

Crawford & Company; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading claims management firm in Dubai seeks an Administrative Support professional to assist loss adjusters in daily operations. Responsibilities include managing correspondence, documents, and liaising with clients and insurers. The ideal candidate should have strong organizational skills, proficiency in Microsoft Office, and a high school diploma, with previous experience in a related field preferred.

Qualifications

• Previous experience in an administrative or office support role.
• Familiarity with insurance claims or legal processes is desirable.

Responsibilities

• Provide administrative support to loss adjusters.
• Liaise with clients and stakeholders efficiently.
• Assist in the preparation of claims documentation and reports.
• Maintain offices and support general operations.

Skills

Strong organisational and time management skills

Excellent written and verbal communication

High attention to detail and accuracy

Ability to manage sensitive and confidential information

Proficiency in Microsoft Office

Experience using claims management software

Education

High school diploma

Additional business/administration training or degree

Job description

Job Overview

To provide efficient administrative and clerical support to the loss adjusters, ensuring smooth day-to-day operations of the office, accurate handling of claims documentation, and effective communication with clients, insurers, and other stakeholders.

Responsibilities

• Administrative Support
  • Manage incoming and outgoing correspondence (emails, letters, reports).
  • Maintain organised filing systems for claims and case files.
  • Prepare standard documents, letters, and templates for adjusters.
  • Handle data entry into claims management systems and ensure accuracy.
  • Assist with diary management, scheduling meetings, and coordinating site visits for loss adjusters.
• Client & Stakeholder Liaison
  • Answer and redirect phone calls and enquiries in a professional manner.
  • Act as the first point of contact for clients, insurers, and contractors.
  • Follow up on outstanding documents or information required for claims.
• Claims & Reporting Support
  • Collate information and documentation required by loss adjusters.
  • Assist in the preparation of reports, schedules, and presentations.
  • Update case notes and ensure timely uploading of adjusters’ findings.
  • Track claim progress and flag pending actions for follow-up.
• Office Administration
  • Support general office operations such as ordering supplies, coordinating couriers, and maintaining office equipment.
  • Assist with expense claims and invoice processing.
  • Provide ad-hoc support to the wider team as needed.

Skills & Competencies

• Strong organisational and time management skills.
• Excellent written and verbal communication.
• High attention to detail and accuracy.
• Ability to manage sensitive and confidential information with discretion.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Experience using claims management or case management software (advantageous).

Qualifications & Experience

• Previous experience in an administrative or office support role (insurance, legal, or claims environment preferred).
• Familiarity with insurance claims, loss adjusting, or legal processes (desirable but not essential).
• High school diploma required; additional business/administration training or degree preferred.

Personal Attributes

• Professional, approachable, and client-focused.
• Proactive and adaptable with the ability to multitask.
• Works well both independently and within a team.
• Calm under pressure with problem-solving abilities.