Administrative Office Assistant Operations

PULSE; Remote; AED 60,000 - 120,000; Full time

Job summary

A dynamic customer service company is seeking a highly motivated Customer Service Representative to work remotely. This role will act as a primary liaison between the organization and customers, ensuring a positive experience. Candidates should have strong communication skills and experience in customer service environments. The company offers competitive compensation, flexible scheduling, and comprehensive onboarding. This position is ideal for those motivated to excel in a customer-focused remote role.

Benefits

Fully remote work environment

Competitive compensation

Flexible scheduling options

Comprehensive onboarding and training

Career advancement opportunities

Collaborative organizational culture

Qualifications

• Demonstrated experience in customer service or support environments.
• Excellent verbal and written communication skills.
• Ability to work independently in a remote setting.
• Strong analytical and conflict resolution capabilities.
• Proficiency in using CRM platforms and help desk software.
• Access to reliable high-speed internet and a quiet workspace.

Responsibilities

• Provide high-quality customer service through multiple communication channels.
• Investigate and resolve customer issues related to products and services.
• Document all customer interactions in CRM systems.
• Collaborate effectively with various internal teams.

Skills

Customer Service Representative

Remote Customer Service

Customer Support Specialist

CRM Systems

Problem-Solving

Multitasking

Tools

Zendesk

Freshdesk

Salesforce

Intercom

Job description

Overview

We are seeking a highly motivated and service-oriented Customer Service Representative (Remote) to join our organization in a fully remote capacity. The successful candidate will be detail-oriented, empathetic, technologically proficient, and capable of managing customer interactions across multiple communication channels. This role acts as the primary liaison between the organization and its customers, upholding the company’s values and brand voice while delivering a consistently positive customer experience.

Responsibilities

• Provide high-quality customer service through both inbound and outbound communications
• Respond promptly and professionally to customer inquiries via phone, email, live chat, and support ticket systems
• Investigate, troubleshoot, and resolve customer issues related to products, services, billing, accounts, or general inquiries
• Maintain a consistently professional, courteous, and customer-focused communication style
• Accurately document all customer interactions, resolutions, and follow-up actions within CRM systems
• Meet or exceed established customer satisfaction scores, response time standards, and quality assurance metrics
• Identify issues requiring escalation and coordinate with appropriate internal teams to ensure timely resolution
• Adhere to company policies, procedures, workflows, and customer service standards
• Maintain comprehensive and up-to-date knowledge of company products, services, systems, and processes
• Identify recurring issues, trends, and potential service improvements, and communicate insights to leadership
• Collaborate effectively with Customer Success, Sales, Operations, and Product teams to support organizational goals

Required Qualifications

• Demonstrated experience in customer service, customer support, call center, or contact center environments
• Excellent verbal and written communication skills with strong attention to detail
• Proven ability to work independently and remain productive in a remote, work-from-home setting
• Strong analytical, problem-solving, and conflict resolution capabilities
• High degree of empathy, professionalism, patience, and emotional intelligence
• Proficiency in using CRM platforms, help desk software, and digital communication tools
• Excellent time management, multitasking, and organizational skills
• Access to a reliable high-speed internet connection and a quiet, professional home workspace

Preferred Qualifications

• Prior experience in a remote customer service or work-from-home role
• Familiarity with customer support platforms such as Zendesk, Freshdesk, Salesforce, Intercom, or similar systems
• Experience supporting customers within e-commerce, SaaS, fintech, healthcare, or technology-driven industries
• Bilingual or multilingual communication skills
• Experience working with service-level agreements (SLAs), key performance indicators (KPIs), and performance metrics

What We Offer

• A fully remote work environment
• Competitive compensation commensurate with experience and qualifications
• Flexible scheduling options, where applicable
• Comprehensive onboarding, paid training, and continuous professional development opportunities
• Clear career advancement pathways within Customer Support, Customer Experience, and Operations teams
• A collaborative, inclusive, and supportive organizational culture
• Performance-based incentives, recognition programs, and opportunities for growth

Key Skills

• Customer Service Representative
• Remote Customer Service
• Customer Support Specialist
• Virtual Customer Service
• Call Center Agent
• Contact Center
• Client Support
• Customer Experience
• Customer Care
• Inbound Support
• Outbound Communication
• Email Support
• Chat Support
• CRM Systems
• Help Desk Software
• Customer Success
• Customer Service Jobs

How To Apply

Candidates who are dedicated to delivering exceptional customer service and are seeking a remote customer support role with long-term growth potential are encouraged to apply. Join an organization that prioritizes professionalism, effective communication, and customer satisfaction.