Administrative Assistant

GEMS WINCHESTER SCHOOL - DUBAI; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A Dubai-based educational institution is seeking a customer support professional who can assist management and visitors by handling various office tasks. The ideal candidate will possess a Bachelor's Degree and have experience in a help desk role, showcasing superb communication skills. Responsibilities include providing guidance via phone, email, and in person, maintaining records, and attending meetings. A customer-oriented attitude is essential for dealing with diverse queries.

Qualifications

• Must assist management and all visitors by handling office tasks.
• Need to understand and explain technical problems or elevate them when necessary.
• Maintain records and manage logs of all work undertaken.

Responsibilities

• Provide polite and professional assistance via phone, mail, and email.
• Offer fast and useful guidance for all reported queries.
• Attend staff meetings and serve on committees as required.

Skills

Proficiency in English

Experience as a help desk technician

Technical knowledge of office automation products

Excellent communication skills

Customer-oriented mindset

Education

Bachelor's Degree

Job description

We are looking for a master multi-tasker with excellent communication skills and an upbeat attitude. Candidates should be able to assist management and all visitors to the school by handling office tasks, providing polite and professional assistance via phone, mail, and e‑mail.

He/She should be able to provide fast and useful guidance or assistance for all reported queries. He/She must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution or elevate it to the next level. He/She must also be customer‑oriented and patient when dealing with difficult customers. Support requests can be received through telephone calls, WhatsApp, email, or in person from staff, students, and parents.

Skills

• Proficiency in English and Proven experience as a help desk technician or in another customer support role.
• Tech‑savvy with working knowledge of office automation products, databases, and remote control.
• Excellent communication skills.
• Customer‑oriented and cool‑tempered.
• Maintain records and manage logs of all work undertaken.
• Attend staff meetings and serve on committees as required.
• Perform other duties as requested by direct and dotted reporting line managers/supervisors.

Qualifications

• Bachelor's Degree.
• Effective interpersonal skills to aid in daily contact with a diverse multicultural population.