Accounts Receivable Clerk

Hilton; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global hospitality company is seeking an Accounts Receivable Clerk responsible for managing and monitoring the hotel's receivables. The role involves preparing accurate invoices, timely payment follow-up, and maintaining strong guest relationships. Ideal candidates should have a degree in Accounting or Finance with 2-3 years of experience in a luxury hotel environment. Strong financial acumen and exceptional attention to detail are paramount for success in this position, along with excellent communication skills.

Qualifications

• Minimum of 2-3 years experience in a similar role within a luxury hotel or hospitality environment.
• Strong understanding of hotel operations and financial processes.
• Fluency in English; additional languages are a plus.

Responsibilities

• Manage billing and collection activities related to credit control.
• Prepare and issue invoices for hotel services.
• Monitor accounts receivable aging reports and follow up for payment.
• Coordinate with various hotel teams to resolve billing queries.
• Prepare monthly accounts receivable reports and analysis.

Skills

Organizational skills

Analytical skills

Problem-solving skills

Financial acumen

Customer service orientation

Communication skills

Attention to detail

Education

Diploma or Degree in Accounting Finance or related field

Tools

Opera Micros or similar hotel PMS systems

Job description

EOE/AA/Disabled/Veterans

What are we looking for

• Diploma or Degree in Accounting Finance or related field.
• Minimum of 2-3 years experience in a similar role within a luxury hotel or hospitality environment.
• Strong understanding of hotel operations and financial processes (including Opera Micros or similar hotel PMS systems).
• Excellent organizational analytical and problem-solving skills.
• Exceptional attention to detail and high level of accuracy.
• Strong communication skills with fluency in English (additional languages are a plus).
• Financial acumen with a proactive approach to collections.
• Customer service orientation when dealing with guests and corporate clients.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Integrity discretion and professionalism when handling confidential financial information

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

An Accounts Receivable Clerk with Waldorf Astoria Hotels and Resorts is responsible for managing and monitoring the hotels receivables ensuring timely billing accurate record-keeping and prompt collection of outstanding balances in a timely manner. This role plays a critical part in maintaining strong guest relationships ensuring accurate financial reporting and supporting the overall financial health of the property.

What will I be doing

The Accounts Receivable Clerk is responsible for the efficient operation of Billing and Collection and all activities related to credit control billing and collection. Specifically you will be responsible for performing the following tasks to the highest standards:

• Prepare and issue accurate invoices for all hotel services including rooms events banquets and other outlets.
• Ensure that all charges are properly recorded and supported by appropriate documentation and in line with contracts packages and agreed rates.
• Monitor accounts receivable aging reports and follow up with guests corporate clients and travel agents for timely payment.
• Coordinate with Front Office Spa F&B Sales and Events teams to validate all billable services. Liaise with teams to resolve billing queries and disputes.
• Evaluate and review credit applications from corporate clients and travel agencies ensuring adherence to hotel credit policies.
• Reconcile daily revenue reports and ensure proper recording in the general ledger.
• Conduct regular audits of accounts receivable ledgers investigating any discrepancies.
• Prepare monthly accounts receivable reports and analysis for the Finance Manager.
• Respond to guest inquiries regarding billing promptly and professionally.
• Maintain clear courteous and professional communication with clients to foster strong relationships.
• Ensure all billing and collection activities comply with the hotels internal controls financial policies and relevant regulations.
• Maintain organized records and documentation to support audits and financial reviews.
• Ensure compliance with hotel policies accounting standards and local regulations.
• Support the finance team with general accounting tasks as needed.