Account Manager

Hireroo; Dubai; Hybrid; AED 120,000 - 160,000; Full time

Job summary

A global brokerage firm is seeking an experienced Account Manager fluent in Spanish to contribute to growth in the LATAM region. The role involves supporting client onboarding, maintaining relationships, and identifying growth opportunities. The ideal candidate must excel in sales account management within the financial services or trading sector and possess strong communication and negotiation skills. This position offers exciting career growth opportunities in a collaborative environment.

Benefits

Career growth opportunities

Collaborative work environment

Qualifications

• Native or fluent Spanish speaking and English communication skills.
• Experience in sales account management or client engagement preferably within the financial services or trading sector.
• Strong communication and negotiation skills with the ability to build rapport and positively influence client decisions.
• A proactive mindset able to juggle multiple clients and tasks while staying organized.
• Knowledge of financial markets or trading platforms is a strong plus.

Responsibilities

• Support prospective clients throughout the onboarding process.
• Reconnect with dormant or low-activity accounts.
• Serve as the go-to contact for client portfolio.
• Identify upselling opportunities for clients.
• Collaborate with marketing to deliver tailored campaigns.
• Interact regularly with clients via phone, email, and chat.
• Handle objections using persuasive techniques.
• Monitor client behavior to increase trading volume.

Skills

Fluent Spanish

English communication skills

Sales account management

Strong communication

Negotiation skills

Proactive mindset

Knowledge of financial markets

Job description

Job Description

A long-established and trusted global brokerage is seeking an experienced Account Manager - Spanish speaking to contribute to their continuing growth in LATAM region. With over 30 years of industry presence this firm has built a solid reputation for transparency, innovation and client success offering a broad range of CFD products including forex, commodities, indices and more.

Location

Hybrid - Dubai UAE

Responsibilities

• Client Onboarding & Conversion: Support prospective clients throughout the onboarding process from lead to approved live account. Guide clients through their First‑Time Deposit (FTD) journey and encourage trading activity from the outset.
• Retention & Reactivation: Reconnect with dormant or low‑activity accounts and maintain proactive contact with existing clients to drive engagement, funding and long‑term loyalty.
• Relationship Management: Serve as the go‑to contact for your assigned client portfolio. Address queries, resolve issues and work closely with internal teams (compliance, marketing, support) to deliver an exceptional user experience.
• Upselling & Expansion: Identify opportunities for clients to broaden their platform usage or explore affiliate/IB partnership options. Recommend relevant tools and services to help them achieve their trading goals.
• Campaign & Localization Support: Collaborate with the marketing team to deliver client‑facing campaigns tailored to Spanish‑speaking markets and user preferences.
• Interact regularly with clients via phone, email and chat, adapting communication style to suit different cultural and personal preferences.
• Confidently handle objections using persuasive techniques to uncover opportunities and drive conversions.
• Prioritize high‑potential clients to maximize engagement and satisfaction.
• Monitor client behavior, identify patterns and use insights to increase trading volume and retention.

Requirements

• Native or fluent Spanish speaking and English communication skills.
• Experience in sales account management or client engagement preferably within the financial services or trading sector.
• Strong communication and negotiation skills with the ability to build rapport and positively influence client decisions.
• A proactive mindset able to juggle multiple clients and tasks while staying organized.
• Knowledge of financial markets or trading platforms is a strong plus.

What's in it for you

Our client offers an exciting and challenging role in a collaborative dynamic environment. The right person will find many career growth opportunities in their company whether you want to advance your technical skills or aspire to leadership in the future.