Safety And Health jobs in United States
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Momentum
Bench Shift Supervisor
Job summary
A leading fast-food brand is offering a permanent position for Trainee Shift Supervisors in East London. Successful applicants will join a development program, focusing on customer service excellence and operational efficiency. Candidates should possess English and numeracy proficiency, along with basic computer skills. A Grade 12 qualification and a passion for quality service are essential for this role.
Qualifications
- Minimum of 6 months in an All Star Position.
- Passion for product quality and customer service.
Responsibilities
- Assist in achieving CHAMPS Standards.
- Manage shifts and direct employee activities.
- Allocate responsibilities and monitor performance.
- Ensure maintenance procedures are followed.
- Implement safety and security controls.
- Report on employee relations and service issues.
- Assist in restaurant training programs.
Skills
Education
An opportunity exists in the Talent Pool / Bench of the Operations Department for 20 x Trainee Shift Supervisors.
Reporting to the Restaurant General Manager, the successful incumbent/s will be part of a development programme aimed at getting them ready for future Shift Supervisor positions that may arise in the business.
- Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
- Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.
- Allocate responsibilities to each employee on shift and monitor performance accordingly.
- Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required.
- Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on all shifts under supervision.
- Report to the ARM / RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
- Assist the ARM / RGM to implement restaurant training programmes for staff to enable them to maximise performance and realise their career potential.
- Support and demonstrate the How We Win Together at KFC principles, acting as a role model and providing leadership with Heart, Smart and Courage.
- English Proficiency
- Numeracy Proficiency
- Computer Skills – knowledge of MS Office, including Word, Excel and Outlook
- Minimum of 6 months in an All Star Position
- All Star CertifiedGrade 12 NQF Level 4 and preferably a suitably related tertiary qualification
- A passion for product quality and the customer service experience, pride in the KFC Brand
- Work Level: Skilled
- Job Type: Permanent
- Salary: Market Related
- EE Position: Yes
- Location: East London
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.