Expression of Interest Automated Teller Machine (ATM) Device Monitoring Agent

iZiCash; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading cash management solutions provider is seeking ATM Device Monitoring Agents in Gauteng to ensure operational efficiency. Responsibilities include coordinating logistics for non-operational ATMs and communicating with technical teams. Applicants should have Grade 12 and a minimum of 2 years ATM field experience. The role emphasizes safety and effective problem-solving abilities.

Qualifications

• Minimum of 2 years ATM Field experience.
• Demonstrated understanding of ATM Custodian and ATM Clearing Team Duties.
• Effective problem solving and decision making abilities.

Responsibilities

• Coordinate logistics for non-operational devices.
• Inform agents of non-operational devices.
• Assign Preventative and Maintenance calls as needed.

Skills

Problem solving

Time management

Ability to deal with pressure

Coordination

Education

Grade 12

Job description

G4S Cash Solutions (SA), a leading provider of integrated cash management solutions, is inviting individuals to express interest in future opportunities for ATM Device Monitoring Agents based at our operations in Centurion.

About the Role

Reporting to the National ATM Manager, you will coordinate the logistics with the G4S Clearing Team or Custodians of devices that are non‑operational and establish an estimated time of arrival (ETA) for each down device.

Your Key Responsibilities

• Effective coordination of Logistics
• Inform the Agent that is on duty for the day of the non‑operational devices after establishing the estimated time of arrival from the G4S Clearing Team or Custodian
• The Agent thereafter creates a schedule for the G4S Clearing Team or Custodian that has been allocated to attend to the down device (this access is created for that G4S field staff member’s smart lock key, to access the ATM Cubicle and ATM Safe)
• On arrival at the device the G4S Clearing Team or Custodian will try to resolve the issue as normal First Line Maintenance (FLM)
• If the fault cannot be resolved as First Line Maintenance (FLM), then the G4S Clearing Team or Custodian will inform the Agent on duty
• The respective vendor (Altron, Bytes or Diebold) as a Second Line Maintenance (SLM) will allocate a technician to attend
• When the technician ETA has been established, the Agent will allocate the G4S Clearing Team or Custodian to attend the call
• Effective allocation of calls
• Assign Preventative Maintenance calls – as per Client roster
• Assign Deep Cleaning Calls as per G4S Custodian and Clearing Team field information
• Assign Network calls after engaging with the Client’s Network Team
• Assign Maintenance calls (e.g., for cubicle globes) to be changed or replaced
• Assign Project /s Calls (e.g., software upgrades or device upgrades)

Health and Safety

• Embrace a culture of “Safety First”
• Adhere to company Health and Safety Procedures and not only isolated to vehicle safety
• Do not expose yourself, vehicle, assets and crew to any risks
• Do not expose any member of the public or customers at risk
• Participate in safety forums at the branch level
• Reporting of all safety incidents to the Control Room

Attend Safety Education and Refresher Programmes

• Wear protective clothing (bulletproof vests) at ALL times in the performance of one's duties (this includes any Secure environment)
• Wear protective clothing at ALL times
• Obey any reasonable instruction or duties issued by branch management

Qualification and Experience Requirements

• Grade 12
• Minimum of 2 years ATM Field experience
• Demonstrated understanding of ATM Custodian and ATM Clearing Team Duties
• Ability to deal with pressure and time management
• Effective problem solving and decision making abilities

Customer Centric

If you're ready to take on this important role and contribute to a leading cash management solutions provider, apply today!