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Administrative Manager
Job summary
A dynamic telecom solutions provider in Cape Town seeks an Administrative Manager to oversee daily operations, ensure excellent customer service, and support the Company Director. The ideal candidate will have proven experience in customer relations, strong organizational skills, and the ability to manage vendors remotely. This role offers a salary of R25,000 - R28,000 and requires a proactive, solution-focused approach in communications.
Qualifications
- Proven experience in customer relations and/or business development.
- Strong ability to manage customers, vendors, and suppliers remotely.
- Excellent organizational, time management, and communication skills.
Responsibilities
- Oversee daily operations to ensure consistent service delivery.
- Handle customer queries via email, phone, and social media professionally.
- Prepare and submit daily work reports and bi-weekly updates to the Company Director.
Skills
Administrative Manager
Join a fast-growing telecom solutions provider with a strong customer-first focus
Remote | R25000 -R28000 | 11:00 am 21:00 pm SAST (1-hour lunch break)
About Our Client
Our client provides non-contracted SIM solutions to both consumer and business clients. With a strong emphasis on building lasting customer relationships, the company is committed to delivering a seamless, customer-first experience. Operating in a dynamic and growing sector, the business offers significant opportunities for personal development and career progression.
The Role: Administrative Manager
This role is central to ensuring smooth day-to-day operations, excellent customer service, and efficient supplier management. You will serve as a key point of contact for customers and vendors, while also providing operational support to the Company Director.
Key Responsibilities
- Oversee daily operations to ensure consistent service delivery
- Handle customer queries via email, phone, and social media professionally
- Activate services and support customers with product and service-related questions
- Communicate with customers about service options, renewals, and upgrades
- Provide accurate information, including installation guides and troubleshooting assistance
- Manage Amazon store stock levels weekly and place new orders when needed
- Maintain regular communication with suppliers to ensure service continuity
- Prepare and submit daily work reports and bi-weekly updates to the Company Director
- Collaborate with the Director to improve customer service processes
- Maintain a professional, friendly, and solution-focused approach in all communications
About You
- Proven experience in customer relations and/or business development
- Strong ability to manage customers, vendors, and suppliers remotely
- Excellent organizational, time management, and communication skills
- Ability to work independently, take initiative, and manage priorities effectively
- Professional interpersonal skills with patience and a positive attitude
- Proficiency in Microsoft Excel is beneficial
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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