Assistant Business Manager – Data Centres

Digiclean (Pty) Ltd; Gauteng; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A facilities management company in Gauteng is seeking an Assistant Business Manager to support contractual service delivery within data centres. The role involves client relationship management, financial oversight, and operational performance. Ideal candidates will have a Diploma or Degree in Business Administration and 3-5 years of experience in contract management. Strong organisational and communication skills are essential. This position offers a chance to drive service excellence in mission-critical environments.

Qualifications

• 3-5 years' experience in business support or contract management, preferably in facilities services or data centres.
• Strong financial acumen with experience in budgeting and cost management.
• Knowledge of service-level contracts and operational delivery.

Responsibilities

• Support the Business Manager with client contract administration and management.
• Assist in preparing financial reports, budgets, forecasts, and variance analyses.
• Monitor daily operational performance and escalate issues as necessary.

Skills

Organisational ability

Communication skills

Problem-solving orientation

Multitasking ability

Education

Diploma or Degree in Business Administration

Facilities Management

Tools

MS Office Suite (Excel, PowerPoint, Word)

ERP or CAFM systems

Job description

Role PurposeThe Assistant Business Manager – Data Centres will support the Business Manager in overseeing Digiclean's contractual service delivery within data centre environments.

The role is responsible for assisting with client relationship management, financial oversight, contract compliance, and operational performance.

The position requires strong commercial acumen, attention to detail, and the ability to drive efficiency and service excellence in mission-critical facilities.

Key Responsibilities

Business & Commercial Management

• Support the Business Manager with the administration and management of client contracts, ensuring SLA and KPI compliance.
• Assist in preparing financial reports, budgets, forecasts, and variance analyses.
• Monitor revenue streams, invoicing accuracy, and cost control measures.
• Provide input into pricing models, renewals, and business development opportunities.

Client & Stakeholder Engagement

• Act as a key support contact for client escalations, queries, and relationship management.
• Assist with preparation of performance reports, presentations, and client review meetings.
• Ensure proactive communication and delivery alignment with client expectations.

Operational Support

• Collaborate with the Operations and Facilities teams to ensure seamless delivery of cleaning and support services in highly regulated data centre environments.
• Monitor daily operational performance, escalating risks or gaps in service delivery.
• Ensure adherence to strict health, safety, and security standards required in data centres.

People & Vendor Management

• Support the Business Manager in supervising site-based staff, including rostering, performance reviews, and training needs.
• Liaise with subcontractors and suppliers to ensure contract terms and service standards are met.
• Assist in promoting a culture of compliance, accountability, and continuous improvement.

Compliance & Reporting

• Maintain accurate records, documentation, and reports in line with company and client requirements.
• Support audit processes, risk assessments, and quality assurance checks.
• Ensure compliance with Digiclean's policies, health & safety regulations, and client-specific protocols.

Qualifications & Experience

• Diploma or Degree in Business Administration, Facilities Management, or a related field.
• 3–5 years' experience in business support / contract management, preferably within facilities services or data centres.
• Strong financial acumen with experience in budgeting and cost management.
• Knowledge of service-level contracts and operational delivery in mission-critical environments.

Skills & Competencies

• Strong organisational and multitasking ability.
• Excellent communication and stakeholder management skills.
• Proficient in MS Office Suite (Excel, PowerPoint, Word); ERP or CAFM systems advantageous.
• Analytical mindset with problem-solving orientation.
• Ability to work under pressure and meet tight deadlines.

Personal Attributes

• Professional, reliable, and accountable.
• High attention to detail and accuracy.
• Customer-focused with a service excellence mindset.
• Collaborative team player with leadership potential.
• Should have a valid driver's Licence