It Support Manager

Acumen Group; Pretoria; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A dynamic organisation in the financial services sector is seeking an experienced IT Support Manager to lead and enhance their IT infrastructure operations. Responsibilities include overseeing IT hardware management, maintaining network security, managing domain security, and ensuring timely resolution of IT support issues. The ideal candidate has a Bachelor's degree in IT, at least 5 years of experience in IT support, and relevant certifications. This role offers an opportunity to guide the IT function in a progressive environment.

Qualifications

• Minimum 5 years' experience in IT support or infrastructure management.
• Proven expertise in network security, server administration and hardware performance.
• Strong vendor management and stakeholder engagement skills.

Responsibilities

• Oversee all IT hardware management, procurement and lifecycle processes.
• Maintain a secure and stable network and fibre connectivity across multiple sites.
• Manage domain security, user access, server maintenance and data backups.
• Implement and enforce cybersecurity protocols and best practices.
• Lead the IT support function and ensure timely issue resolution.
• Manage third-party IT vendors, contracts and service levels.
• Develop and uphold IT policies, procedures and documentation.

Skills

Network security

Server administration

Problem-solving

Communication

Leadership

Vendor management

Education

Bachelor's degree in IT, Computer Science, or a related field

Relevant certifications (CompTIA Network+/Security+, Microsoft Azure/Server Admin, CCNA)

Job description

Our client, a dynamic organisation in the financial services sector, is seeking an experienced IT Support Manager to lead and enhance their IT infrastructure operations.

Key Responsibilities

• Oversee all IT hardware management, procurement and lifecycle processes.
• Maintain a secure and stable network and fibre connectivity across multiple sites.
• Manage domain security, user access, server maintenance and data backups.
• Implement and enforce cybersecurity protocols and best practices.
• Lead the IT support function and ensure timely issue resolution.
• Manage third-party IT vendors, contracts and service levels.
• Develop and uphold IT policies, procedures and documentation.

Qualifications & Experience

• Bachelor's degree in IT, Computer Science, or a related field.
• Minimum 5 years' experience in IT support or infrastructure management.
• Proven expertise in network security, server administration and hardware performance.
• Strong vendor management and stakeholder engagement skills.
• Excellent problem-solving, communication and leadership abilities.
• Relevant certifications (CompTIA Network+/Security+, Microsoft Azure/Server Admin, CCNA) are an advantage.

We appreciate the time and effort you've invested in applying for this position and encourage you to keep an eye on our page for future opportunities.