Operations Manager Client Engagement & Scheduling

The Legends Agency; Bushbuckridge; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A property marketing company is seeking an Operations Manager for Client Engagement & Scheduling in Bushbuckridge, South Africa. In this role, you will manage inbound bookings, coordinate a field team, and ensure excellent service delivery. Candidates should have a minimum of 3 years’ experience in operations or customer service, a strong organizational skill set, and be confident in using Google Workspace and Microsoft Office. A calm demeanor under pressure and attention to detail are essential. This position offers a competitive salary in a remote environment.

Qualifications

• Minimum 3 years experience in operations, scheduling, or client service roles.
• Calm under pressure with excellent real-time problem-solving skills.
• Background in logistics or field team coordination beneficial.

Responsibilities

• Manage inbound bookings and allocate jobs across a mobile field team.
• Provide real-time support to field teams, handling delays and changes.
• Deliver excellent customer service as the main client contact.

Skills

Operations management

Client service

Scheduling

Real-time problem solving

Attention to detail

Tools

Google Workspace

Microsoft Office

CRM software

Job description

Operations Manager Client Engagement & Scheduling

Job Openings Operations Manager Client Engagement & Scheduling

About the job Operations Manager Client Engagement & Scheduling

Operations Manager Client Engagement & Scheduling

Be the engine room of a fast‑paced property marketing business

Remote (South Africa) | R47,000R50,000/month | UK hours | Property & Scheduling Operations

About Our Client
Our client is a growing property marketing company serving London's top estate agencies with high‑quality photography and floor plans. Known for their exceptional service and 24‑hour turnaround, they are expanding their operations team to support continued growth and deliver a seamless client experience from booking to delivery.

The Role: Operations Manager Client Engagement & Scheduling

This is a dynamic, client‑facing role at the heart of daily operations. As the Operations Manager, you'll manage inbound bookings, allocate jobs across a mobile field team, and support real‑time problem‑solving across London. You'll be the first point of contact for clients, ensuring smooth coordination and upholding the company's high service standards.

Key Responsibilities

• Minimum 3 years experience in operations, scheduling, or client service roles
• Manage daily diaries and book appointments via phone and email
• Schedule jobs efficiently across a team of photographers and floor plan specialists
• Provide real‑time support to field teams, handling delays, access issues, and on‑day changes
• Handle accurate, same‑day invoicing
• Deliver excellent customer service as the main client contact
• Build and maintain strong relationships with estate agents and repeat clients
• Upsell services where appropriate to maximise revenue per booking
• Identify and implement improvements to streamline internal processes

About You

• Minimum 3 years experience in a fast‑paced operations or customer‑facing environment
• Articulate, enthusiastic, and professional phone manner
• Calm under pressure with excellent real‑time problem‑solving skills
• Highly organised with strong attention to detail
• Confident using Google Workspace and Microsoft Office; CRM or scheduling software experience a plus
• Knowledge of Greater London and UK estate agency workflows is advantageous
• Background in same‑day or 24‑hour turnaround services, logistics, or field team coordination beneficial