Onsite Desktop Engineer - Durban Prospecton

First Technology; Durban; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A leading tech solutions provider is seeking an Onsite Desktop Engineer for their Durban location. This role involves resolving complex technical issues, mentoring junior engineers, and creating operational documentation within a dynamic environment. Candidates should possess at least Grade 12 education, A+ and N+ certifications, and ideally have a Bachelor's degree or related IT diploma. Strong communication skills and a willingness to learn about new technologies are essential for success in this role.

Qualifications

• Senior-level experience with Microsoft Windows for Endpoints and Microsoft Office.
• Mid-level experience with Mimecast and Microsoft Active Directory On-Premise.
• Entry-level understanding of network fundamentals and third-party applications.

Responsibilities

• Resolve incidents that lower-tiered engineers cannot.
• Mentor lower-tier engineers.
• Write Work Instructions and Standard Operating Procedures.
• Work within a Service Desk ticketing application.
• Assist Operations Managers with technical queries.

Skills

Microsoft Windows for Endpoints

Microsoft Office

Verbal communication

Written communication

Education

Grade 12

A+ and N+

Microsoft Certified: Endpoint Administrator Associate

Bachelor's Degree in Computer Science or Information Technology Diploma

Job description

Job title: Onsite Desktop Engineer - Durban Prospecton

Job Location : KwaZulu-Natal, Durban Deadline : January 11,

Role and Responsibilities

Have a senior level of experience and understanding in the following services:

• Microsoft Windows for Endpoints
• Microsoft Office
• Microsoft Office Suite
• Desktop and Laptop hardware fundamentals

Have a mid-level level of experience and understanding in the following services:

• Mimecast
• Anti-Virus
• Microsoft Active Directory On-Premise

Have an entry-level experience and understanding in the following services:

• Microsoft Group Policy
• Microsoft Azure Active Directory
• Network – Firewall, Switches, Access Points, Routers and Controllers
• Network – WAN and LAN fundamentals
• Third-Party Applications (Not Limited To) – Exclaimer, Code 2, Sage, M-Files

Have the ability to perform the following functions:

• Be a technical escalation point to resolve incidents which lower tiered Engineers are unable to.
• Be a mentor to lower tiered Engineers.
• Ability to write Work Instructions and Standard Operating Procedures for common tasks.
• Work within a Service Desk ticketing application and ensure that tickets assigned to you are communicated on and resolved with SLA.
• Assist Operations Managers with technical queries when needed.
• Be willing to work unscheduled overtime if required.

Qualifications and Education Requirements

• Grade 12 – Required
• A+ and N+ - Required
• Microsoft Certified: Endpoint Administrator Associate – Beneficial
• Bachelor's Degree in Computer Science or Information Technology Diploma - Beneficial

Preferred Skills

• Excellent verbal communication
• Excellent written communication by following email etiquette best practice
• Ability to work independently and unsupervised
• Ability to work in a multi-tenanted environment
• Ability to work with other Business Units and Vendors with the primary goal being providing exceptional service to the customer
• Interest in wanting to keep abreast of technology in the IT industry
• Interest in wanting to keep obtained certifications updated and willing to certify in new technologies in accordance with the business strategy and personal roadmap
• 2-3+ years of experience in a similar technical role