Junior Technical Manager: IT Ops & Field Team Lead

DataFin Recruitment; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A Managed IT Services Provider in Cape Town is seeking a Junior Technical Manager to support daily technical operations. This role involves managing technicians, overseeing job coordination, and improving service delivery standards. The ideal candidate will have a certificate in IT or Networking, 2–4 years of relevant experience, and basic people management skills. The position requires proactive customer service engagement and the ability to troubleshoot technical issues effectively. A valid driver’s license is also necessary.

Qualifications

• 2–4 years hands-on technical experience (IT support, CCTV, networking, or similar).
• Some leadership or senior technician exposure advantageous.

Responsibilities

• Support the Technical Manager in overseeing daily operations.
• Assist with managing field technicians and installers.
• Monitor attendance, productivity, and job completion.
• Handle client queries or complaints escalated from technicians.
• Assist with KPI tracking for technicians.

Skills

Strong understanding of IT infrastructure and/or CCTV systems

Basic networking knowledge

Ability to troubleshoot hardware and software issues

Basic people management skills

Ability to motivate technicians

Good organisational and time management skills

Education

Certificate or diploma in IT / Networking / Technical field

Job description

A Managed IT Services Provider in Cape Town is seeking a Junior Technical Manager to support daily technical operations. This role involves managing technicians, overseeing job coordination, and improving service delivery standards. The ideal candidate will have a certificate in IT or Networking, 2–4 years of relevant experience, and basic people management skills. The position requires proactive customer service engagement and the ability to troubleshoot technical issues effectively. A valid driver’s license is also necessary.