It Client Support Engineer (Remote, Contract)

Infuse; Remote; ZAR 300 000 - 400 000; Part time

Job summary

A dynamic IT services company in Johannesburg is seeking an enthusiastic IT Client Support Engineer. The role involves providing Level 1 technical support, managing Microsoft and Google services, and collaborating with teams to enhance user experience. Ideal candidates should have 2–3 years of remote IT support experience and strong communication skills. A positive attitude and flexibility are essential, along with a commitment to delivering quality service. This position offers a contract work schedule from Monday to Friday, including shifts.

Qualifications

• Minimum 2–3 years of experience in remote IT support or a similar role.
• Proficiency in administration of Windows and macOS environments.
• Strong experience managing Microsoft (Office) services and Google Workspace.

Responsibilities

• Provide prompt and effective Level 1 technical support to users.
• Log, dispatch, track, and elevate support tickets.
• Maintain high levels of user satisfaction through exceptional service.

Skills

Technical support

Collaboration

Problem-solving

Analytical abilities

Tools

Windows

macOS

Microsoft Office

Google Workspace

Azure Active Directory

Mobile Device Management

Job description

We are seeking an enthusiastic and skilled IT Client Support Engineer to be a vital part of our dynamic team. If you excel at providing top‑notch technical support and enjoy collaborating with diverse teams to enhance user experience, we want to hear from you!

Key Responsibilities

• Provide prompt and effective Level 1 technical support to users, addressing their queries and technical issues with professionalism and empathy.
• Efficiently log, dispatch, track, and elevate support tickets to ensure timely resolution.
• Maintain high levels of user satisfaction by delivering exceptional service and support.
• Collaborate closely with various teams and departments to coordinate common tasks and improve IT Support service delivery.
• Contribute to the knowledge base and documentation, ensuring resources are accurate, up‑to‑date, and readily available.
• Undertake additional responsibilities as assigned to enhance the team's performance and user experience.

Qualifications

• Minimum 2–3 years of experience in remote IT support or a similar role.
• Proficiency in administration of Windows and macOS environments.
• Strong experience managing Microsoft (Office) services and Google Workspace.
• Hands‑on experience with Entra ID (Azure Active Directory).
• Familiarity with the ITIL framework and foundational understanding of networking concepts.
• Experience with Mobile Device Management (MDM) solutions is a plus.
• Knowledge of modern AI tools such as ChatGPT is a plus.

Personal Competencies

• Outstanding collaboration and communication skills fostering teamwork across diverse groups.
• Proficient in written and spoken English (advanced).
• Excellent analytical abilities with sharp attention to detail.
• Strong focus on user needs and commitment to delivering quality service.
• Positive attitude, flexibility, and proactive approach to problem‑solving.
• Ability to prioritize and manage multiple tasks effectively in a fast‑paced environment while meeting deadlines.
• Experience working within multinational teams desirable.

Job Details

• Location: Johannesburg, Gauteng, South Africa
• Work schedule: Monday‑Friday, shifts 12:00‑20:00 EEST, including 1h break (days off on U.S. national holidays, reduced Fridays during summer)
• Employment type: Contract
• Seniority level: Not applicable
• Industry: Food and Beverage Services
• Job function: Information Technology Support Engineer