FRONT DESK RECEPTIONIST

windo hospitality Co; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading hospitality firm in Johannesburg is seeking a professional receptionist to enhance client satisfaction by welcoming visitors and managing their needs effectively. The candidate must follow security protocols, prioritize client queries, and maintain organized files for relevant stakeholders. This full-time position in the reception area offers an opportunity to contribute to an excellent client experience within a dynamic hospitality environment.

Qualifications

• Experience with client interaction and maintaining a high standard of client service is essential.
• Ability to swiftly handle queries and complaints efficiently.
• Strong organizational skills to manage files and document distribution.

Responsibilities

• Welcome visitors and ensure a positive client experience.
• Follow security protocols for visitors and manage details.
• Route client complaints accurately to the relevant departments.

Skills

Anti Money Laundering

Machinery Maintenance

IT Consultancy

Fiber Optic

Cardiovascular

Job description

DUTIES

• Welcome visitors in a professional and friendly manner to ensure an excellent client experience.
• Determine the reason for the visit and either accompany them to the relevant location or notify the appropriate person.
• Follow security protocols for visitors capture their details and issue security tags when required.
• Answer calls in a professional and friendly manner to maintain a high standard of client service.
• Accurately route client complaints and queries to the appropriate department.
• Maintain files in an orderly manner ensuring they are accessible to relevant stakeholders.
• Collate compile and distribute documents to relevant stakeholders within defined standards and APPLY EMAIL CV TO;

Key Skills

• Anti Money Laundering
• Machinery Maintenance
• IT Consultancy
• Fiber Optic
• Cardiovascular

Employment Information

Employment Type : Full Time

Experience: years

Vacancy: 1