Community Manager

Publicisgroupe; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic creative solutions agency in Johannesburg is seeking a Community Manager to oversee social media presence and community engagement. The ideal candidate will have 2-3 years of community management experience and a solid grasp of digital marketing. Responsibilities include monitoring social media accounts, engaging with followers, and analyzing engagement metrics. The role offers a fast-paced environment with opportunities for creativity and growth.

Qualifications

• Minimum 2-3 years of experience in Community Management.
• Experience in an Advertising Agency environment is advantageous.
• Must have sound knowledge of digital marketing and social media.

Responsibilities

• Monitor and manage multiple social media accounts.
• Engage with social media queries in line with brand guidelines.
• Analyze and contribute to social media reporting.

Skills

Community Management

Digital Marketing

Social Media Engagement

Copywriting

Education

Qualification in Digital Marketing

Tools

Hootsuite

Sprout Social

Job description

Company description

Machine_ is a creative solutions agency represented across Cape Town, Johannesburg and Durban.

At Machine_ we don't believe that intuition and gut feel are enough.

That's why everything we do starts with an insight.

Our team of experts uses these insights to create impactful and accountable solutions that touch consumers at every point in their connected world.

Machine_ is part of Publicis Groupe, one of the fastest-growing global networks.

Machine's mantra, Never Afraid, underpins our values of; doing the right thing, being curious, solution orientated and at its core 'getting things done!'.

Living this mantra daily helps grow our clients' businesses and these are the values we look for when recruiting new talent.

The right personality is just as important as the right experience.

We're here to work hard and have fun while doing it.

Overview

We're looking for a Community Manager who is a culture curator, a brand custodian and has a passion for social media, with sound knowledge of digital marketing.

You’ll need to have your finger on the pulse of social media platforms, trends and opportunities.

Responsibilities

• Daily monitoring and community management of multiple social media accounts.
• Experience in Hootsuite and Sprout Social.
• Building of content calendars and scheduling of content in line with social media best practice.
• Accurately engaging with social media queries or comments across multiple platforms (Facebook, Twitter, Instagram, TikTok, YouTube) in line with brand tone and guidelines.
• Scheduling social media posts accurately and timeously in line with content calendar.
• Monitoring and measuring the impact of content, and analysing, reviewing and contributing to delivery of Social Media reports.
• Working with the social media and account management teams to support agency and client requirements through administrative, community management and research tasks.
• Reading and understanding Content Strategy Documents, giving input where you feel you can add value.
• Coordinating and executing social media competition and prize draws, working closely with the account management and production teams.
• Creation and management of effective crisis management communication.
• Social media live event coverage which includes but not limited to copywriting and editing deliverables.
• (During and after work hours in line with Covid regulations)
• Looking out for and assessing opportunities to engage the brand's followers at the next level.
• Immersing yourself in local and international news, always on the lookout for opportunities to be tactical.

Attendance of live events and live posting.

We're looking for a talented Community Manager with impressive work experience, which typically includes :

• Minimum 2 - 3 years Community Management experience (Brand / Digital brands)
• Qualification in Digital Marketing is advantageous
• Experience in the Advertising Agency environment will be a definite advantage.

Personality

• Solution oriented
• Tenacious
• Go getter that lives the brand
• Strong and efficient work ethic
• Positive, can-do attitude
• Curious.
• Always learning.
• Always striving to constantly improve
• Comfortable in a high performance, fast‑paced environment
• Open and active team player
• Self‑starter who can inspire others
• Great communicator
• Trustworthy
• Flexibility

Additional information

Machine_ is an equal opportunity employer and prohibits any forms of Discrimination or Harassment.

We celebrate diversity and are committed to creating an inclusive environment for all our employees in line with our Employment Equity Plan.

All appointments will be based on qualifications, experience and best fit but preference will be given to candidates from designated groups.

Got what it takes? We’d love to hear from you.