Technical Support Specialist II - Remote ES 1.1x Upgrades

BD

Sioux Falls (SD)

Hybrid

USD 44,000 - 71,000

Full time

5 days ago

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Benefits offered by this job

Medical benefits

Dental benefits

401k

Job summary

BD is seeking a Technical Support Specialist 2 to resolve complex, time-sensitive issues and manage customer escalations across BD MedStation systems. The role covers server-to-station troubleshooting, cross-functional collaboration, and ongoing ES 1.1x upgrade support.

Role includes remote troubleshooting, timely case resolution, and adherence to regulatory requirements. On-site collaboration is emphasized, with remote work options and a multi-location footprint in the USA.

Qualifications

Bachelors or 3+ years of equivalent experience in computer science/IT.
Microsoft SQL experience required, including writing queries and analyzing data.
Experience with Windows Server and desktop administration; familiarity with hospital IT environments.

Responsibilities

Provide high-quality technical support and rapid resolution for complex issues.
Communicate effectively with customers, documenting case notes and updates.
Identify trends, escalate appropriately, and maintain data integrity in Salesforce.
Collaborate with ES 1.1x upgrade team to coordinate remediation efforts.
Maintain up-to-date knowledge of ES 1.1x and related BD products.