Technical Support Specialist II - Remote ES 1.1x Upgrade

BD; Connecticut; Remote; USD 44,000 - 71,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401k

Job summary

BD is seeking a Technical Support Specialist 2 in the United States to resolve complex, time-sensitive issues across Medstation systems. The role supports ES 1.1x upgrades, collaborates with cross-functional teams, and ensures regulatory compliance in remediation efforts.

Responsibilities include handling customer escalations, maintaining case notes for Salesforce, and delivering timely resolutions while upholding BD’s service standards and knowledge expansion initiatives.

Qualifications

• Bachelor’s degree or 3+ years of equivalent experience.
• 2+ years Microsoft SQL experience.
• Ability to write queries and analyze SQL data.
• Working knowledge of Windows Server and hospital IT environments.
• Knowledge of XML language.
• CompTIA A+ or N+ preferred.

Responsibilities

• Answer inbound calls, callbacks, and escalations on the 1.1x Channel.
• Document case notes clearly in Salesforce.
• Identify trends in case work.
• Collaborate with ES 1.1x upgrade team for timely communication.
• Maintain high data quality and integrity in systems.

Skills

SQL queries

Windows Server

Technical troubleshooting

Remote troubleshooting

Communication

Documentation

Education

Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience

Tools

SQL Server

SSIS

Active Directory

VMware

IIS

Job description

BD is seeking a Technical Support Specialist 2 in the United States to resolve complex, time-sensitive issues across Medstation systems. The role supports ES 1.1x upgrades, collaborates with cross-functional teams, and ensures regulatory compliance in remediation efforts.

Responsibilities include handling customer escalations, maintaining case notes for Salesforce, and delivering timely resolutions while upholding BD’s service standards and knowledge expansion initiatives.