Technical Support Specialist II - ES 1.1x Upgrade Expert

BD; Phoenix (AZ); Sur place; USD 60 000 - 85 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

401(k)

Résumé du poste

BD is seeking a Technical Support Specialist 2 to assist with complex, time-sensitive issues including customer escalations, site downtime, and remote troubleshooting. This limited-term assignment supports ES 1.1x upgrades and implementations, spanning server to station integration.

Work with cross-functional teams to resolve cases promptly, adhere to regulatory requirements, and expand knowledge of ES 1.1x to improve troubleshooting and service delivery for our MedStation systems.

Responsabilités

• Collaborate effectively with a cross-functional ES 1.1x upgrade team to ensure timely communication and coordination of support.
• Ensure adherence to regulatory requirements specific to the ES 1.1x remediation efforts.
• Operate efficiently in a dynamic upgrade environment to promptly resolve cases and escalations.
• Maintain and continuously expand knowledge of ES 1.1x to ensure proficiency in troubleshooting &

Description du poste

BD is seeking a Technical Support Specialist 2 to assist with complex, time-sensitive issues including customer escalations, site downtime, and remote troubleshooting. This limited-term assignment supports ES 1.1x upgrades and implementations, spanning server to station integration.

Work with cross-functional teams to resolve cases promptly, adhere to regulatory requirements, and expand knowledge of ES 1.1x to improve troubleshooting and service delivery for our MedStation systems.