Remote Technical Support Specialist — ES 1.1x Upgrade

BD; Maryland; Hybrid; USD 44,000 - 71,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401k

Job summary

BD is seeking a Technical Support Specialist 2 to assist in resolving complex, time-sensitive issues, including escalations and downtime, across Medstation systems. You will collaborate with an ES 1.1x upgrade team, maintain regulatory compliance, and deliver high-quality customer service from a remote/home office with required in-office presence.

The role emphasizes knowledge expansion, incident management, and cross-functional collaboration to drive timely resolutions and customer satisfaction

Qualifications

• Bachelor’s degree or 3+ years of equivalent experience in a relevant field.
• 2+ years of Microsoft SQL experience.
• Experience writing queries and analyzing SQL data (SELECT and JOIN) in complex databases.
• Exposure to SSIS and SQL Reporting Services.

Responsibilities

• Collaborate with ES 1.1x upgrade team to ensure timely communication and coordination of support.
• Ensure adherence to regulatory requirements for ES 1.1x remediation.
• Maintain and expand knowledge of ES 1.1x to troubleshoot and support.
• Provide customer service and support with a focus on quality.
• Document case notes in Salesforce with high data quality.
• Provide progress updates to customers and gather feedback.
• Understand BD products and how GTS and Field Service support them.

Skills

SQL

SSIS

SQL Reporting Services

Windows Server

Networking

IIS

Group Policies

VMware

XML

Log analysis

Education

Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience

Tools

SQL Server

SQL Tools

Job description

BD is seeking a Technical Support Specialist 2 to assist in resolving complex, time-sensitive issues, including escalations and downtime, across Medstation systems. You will collaborate with an ES 1.1x upgrade team, maintain regulatory compliance, and deliver high-quality customer service from a remote/home office with required in-office presence.

The role emphasizes knowledge expansion, incident management, and cross-functional collaboration to drive timely resolutions and customer satisfaction