Remote Technical Support Specialist 2: ES 1.1x Upgrades

BD; Arkansas; On-site; USD 44,000 - 71,000; Full time

Benefits offered by this job

Health benefits

Dental insurance

401(k)

Job summary

BD is seeking a Technical Support Specialist 2 to assist in resolving complex, high-risk issues, including escalations, downtime, and remote troubleshooting. You will understand Medstation systems from server to station and contribute to cross-functional upgrades for ES 1.1x.

Role focuses on internal CSC support for ES 1.1x upgrade and deployment, requiring strong SQL, Windows, AD, and VM skills, with a remote-friendly setup and opportunities for growth within BD’s Total Rewards program.

Qualifications

• Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience.
• 2+ years of Microsoft SQL experience and ability to write queries.
• Experience with Windows Server and IT networking fundamentals.

Responsibilities

• Answer inbound calls, callbacks, and escalations on the 1.1x channel.
• Document case notes clearly and maintain data quality (Salesforce).
• Troubleshoot and resolve complex issues in BD systems and ES 1.1x.

Skills

SQL

Windows OS

Virtualization (VMware)

Active Directory

Networking

Education

Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience

Tools

SSIS

SQL Server

SQL Reporting Services

VMware

Active Directory

Job description

BD is seeking a Technical Support Specialist 2 to assist in resolving complex, high-risk issues, including escalations, downtime, and remote troubleshooting. You will understand Medstation systems from server to station and contribute to cross-functional upgrades for ES 1.1x.

Role focuses on internal CSC support for ES 1.1x upgrade and deployment, requiring strong SQL, Windows, AD, and VM skills, with a remote-friendly setup and opportunities for growth within BD’s Total Rewards program.