Remote Tech Support Specialist II — ES 1.1x Upgrades

BD; Columbia (SC); Presencial; USD 44.000 - 71.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Dental benefits

401k

Descripción de la vacante

BD is a leading medical technology company with a mission to advance healthcare outcomes. The Technical Support Specialist 2 will resolve complex, time-sensitive issues, including customer escalations, site downtime, and remote troubleshooting, acting as a liaison across the ES 1.1x upgrade team.

The role requires strong technical understanding of Medstation systems, server-to-station integrations, and effective communication with customers and cross-functional teams.

Formación

• Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience.
• Microsoft SQL experience (2+ years) with ability to write queries.
• SSIS exposure/experience.
• SQL Reporting Services.
• Windows Server (2008+) and Desktop Administration (Win7+).
• Networking, DNS/DHCP, Telnet, and basic IT infrastructure.

Responsabilidades

• Provide customer service support and handle escalations on the 1.1x Channel.
• Document case notes and maintain data quality (Salesforce).
• Coordinate with ES 1.1x upgrade team for timely communication.
• Maintain knowledge of ES 1.1x to troubleshoot issues.
• Provide progress updates to customers and ensure needs are met.

Conocimientos

SQL queries

SSIS

SQL Reporting Services

Windows Server

Active Directory

VMware

Networking basics

IIS

Educación

Bachelor's degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience

Herramientas

SQL

SSIS

Descripción del empleo

BD is a leading medical technology company with a mission to advance healthcare outcomes. The Technical Support Specialist 2 will resolve complex, time-sensitive issues, including customer escalations, site downtime, and remote troubleshooting, acting as a liaison across the ES 1.1x upgrade team.

The role requires strong technical understanding of Medstation systems, server-to-station integrations, and effective communication with customers and cross-functional teams.