Service Desk Analyst: Tech Troubleshooter & First-Line Support

360 IT Professionals; Omaha (NE); On-site; USD 40,000 - 60,000; Full time

Job summary

A software development company in Omaha is seeking a Technical Voice Support Specialist to provide first point contact for technical issues. The role requires 2 to 5 years in a service desk environment and fluency in English. Responsibilities include troubleshooting and support via phone and email, creating incident requests, and addressing standard desktop issues for end users. This long-term, full-time position offers the opportunity to work in a dynamic, client-focused environment.

Qualifications

• 2 to 5 years in a Technical Voice Support/Service Desk environment.
• Experience in troubleshooting and providing remote technical support.
• Ability to create incident and service requests.

Responsibilities

• Be the first point of contact for end users for technical issues.
• Provide troubleshooting and technical support via phone, email.
• Provide remote technical support for standard desktop issues.

Skills

Fluent in Spoken English Language

Strong written English and interpersonal skills

Understanding of Windows and MAC operating systems

Troubleshooting skills for Microsoft Outlook, MS Office

Job description

A software development company in Omaha is seeking a Technical Voice Support Specialist to provide first point contact for technical issues. The role requires 2 to 5 years in a service desk environment and fluency in English. Responsibilities include troubleshooting and support via phone and email, creating incident requests, and addressing standard desktop issues for end users. This long-term, full-time position offers the opportunity to work in a dynamic, client-focused environment.