Service Desk / Help Desk Analyst

360 IT Professionals; Omaha (NE); On-site; USD 40,000 - 60,000; Full time

Job summary

A software development company in Omaha is seeking a Technical Voice Support Specialist to provide first point contact for technical issues. The role requires 2 to 5 years in a service desk environment and fluency in English. Responsibilities include troubleshooting and support via phone and email, creating incident requests, and addressing standard desktop issues for end users. This long-term, full-time position offers the opportunity to work in a dynamic, client-focused environment.

Qualifications

• 2 to 5 years in a Technical Voice Support/Service Desk environment.
• Experience in troubleshooting and providing remote technical support.
• Ability to create incident and service requests.
• Provide voice-based and remote technical support for desk-side issues.

Responsibilities

• Be the first point of contact for end users for technical issues.
• Provide troubleshooting and technical support via phone, email.
• Provide remote technical support for standard desktop issues.
• Offer voice-based and remote support for standard desktop problems.

Skills

Fluent in Spoken English Language

Strong written English and interpersonal skills

Understanding of Windows and MAC operating systems

Troubleshooting skills for Microsoft Outlook, MS Office

Remote support

Tools

Microsoft Outlook

MS Office

Word

Excel

PowerPoint

Job description

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.

Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile.

Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one’s business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel’s through us.

We make sure that we deliver performance driven products that are optimally developed as per your organization’s needs. Take a shot at us for your IT requirements and experience a radical change.

Duration: Long Term (1 Years+) / Full Time

Interview mode: Skype one round only

Job Description

• 2 to 5 years in a Technical Voice Support/Service Desk environment in a corporate environment
• Be the first point of contact for the end users for all technical issues/ service requests
• Create incident and service requests
• Provide troubleshooting and technical support via phone, web based tools and email
• Provide Voice based and remote Technical Support to end users for all standard desktop issues

Qualifications

• Fluent in Spoken English Language
• Strong written English and interpersonal skills
• Strong understanding of Windows and MAC operating systems and Applications related Troubleshooting skills (Microsoft Outlook, MS Office, Word, Excel, and PowerPoint)
• Must have strong experience in comprehending user requests and carrying out required technical support through remote support tools

Additional Information

Ankita Upadhyay,

Sr. Talent Acquisition Specialist