Desktop Support & IT Solutions Specialist

360 IT Professionals; Aberdeen (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

360 IT Professionals is looking for a Customer Desktop Support candidate in Aberdeen, North Carolina. The ideal candidate will use technical expertise to manage IT incidents and ensure client satisfaction. Responsibilities include resolving customer issues, communicating updates, and maintaining operational documentation.

A strong orientation towards customer service and a proactive approach are required, alongside technical knowledge in hardware and software. This role also involves collaboration with project teams and ensuring successful project outcomes.

Qualifications

• Experience in customer desktop support and incident management.
• Strong technical expertise in solving IT issues.
• Ability to communicate effectively with customers.

Responsibilities

• Take ownership of customer problems and resolve incidents urgently.
• Communicate progress updates to customers and team members.
• Develop and maintain documentation for operational standards.

Skills

Technical knowledge

Customer service skills

Knowledge of computer hardware

Networking protocols

Problem-solving skills

Job description

360 IT Professionals is looking for a Customer Desktop Support candidate in Aberdeen, North Carolina. The ideal candidate will use technical expertise to manage IT incidents and ensure client satisfaction. Responsibilities include resolving customer issues, communicating updates, and maintaining operational documentation.

A strong orientation towards customer service and a proactive approach are required, alongside technical knowledge in hardware and software. This role also involves collaboration with project teams and ensuring successful project outcomes.