Technical Support

360 IT Professionals; Grayling (MI); On-site; USD 50,000 - 65,000; Full time

Job summary

A leading IT solutions provider in Michigan is seeking an IT assistant to monitor and provide support for various systems and software applications. The ideal candidate will have active Security+ certification, experience with video conferencing equipment, and strong troubleshooting skills. Responsibilities include assisting in the installation and maintenance of hardware/software, recommending IT equipment procurement, and preparing training materials. This role requires strong customer service orientation and independent work ethic.

Qualifications

• Experience in automated data processing systems.
• Skill in the use and support of personal computers.
• Ability to communicate effectively and train others.

Responsibilities

• Assist in monitoring and providing assistance on systems.
• Install, maintain, and upgrade hardware and software.
• Review and recommend procurement of IT equipment.
• Prepare briefings, reports, and evaluations on systems.

Skills

Monitoring systems

Troubleshooting information systems

Customer service orientation

Education

Security+ certification

Network+ (preferred)

A+ (preferred)

CCNA (preferred)

Tools

Polycom conferencing equipment

Tandberg conferencing equipment

Job description

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.

Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile.

Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one’s business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel’s through us.

We make sure that we deliver performance driven products that are optimally developed as per your organization’s needs. Take a shot at us for your IT requirements and experience a radical change.

Job Description

• Assists in monitoring and providing assistance on the use and interface of systems, subsystems, and software applications. May be responsible for accessing data from and transferring data to various local, state, or federal databases. May assist in the review and recommendation of the procurement and inventory of information resources hardware or software. May write and update personal computer and mainframe application programs. Experience in automated data processing systems. Knowledge of the practices, principles, and techniques of computer operations, of information systems, of computer software and hardware, and of information security policies and procedures. Skill in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems. Ability to operate information technology systems, to communicate effectively, and to train others.
• Installs, maintains, moves, and assists in testing and upgrading new and existing hardware and software. Reviews and recommends procurement of information technology equipment. Maintains the necessary security controls over software. Develops procedure manuals. Develops and makes presentations and briefings for training sessions. Prepares briefings, reports, and evaluations on systems efficiency and utilization.
• Experience in Video and audio conferencing systems, maintenance, repair and operation is required.
• Security+ certification is required with background that will permit security clearance acceptance. Network+, A+, CCNA a plus.
• Experience with Polycom and Tandberg video and audio conferencing equipment
• Candidates must have active Security+ certification
• Candidates must have ability to work autonomously - independent of direct supervision
• Candidates must have a demonstrated background in customer service orientation, issue resolution, urgency training - for end customers.