IT Help Desk Specialist — In‑Person & Remote Support

360 IT Professionals; Conifer (CO); On-site; USD 40,000 - 60,000; Full time

Job summary

A technology services company located in Conifer, Colorado, is seeking a dedicated IT Support Specialist. The role involves providing both in-person support at the Service Desk and remote assistance to users in a Windows environment. Candidates must possess strong customer service skills and be capable of troubleshooting and resolving various technical issues, including problems with Office products and user accounts. If you have a passion for IT support and enjoy helping others, this position is for you.

Qualifications

• Excellent customer service skills required for in-person and remote support.
• Ability to troubleshoot and resolve various technical issues.

Responsibilities

• Provide direct, in-person support at the Service Desk.
• Respond to user issues over the phone and document them.
• Create tickets and escalate issues as needed.
• Assist with password resets and troubleshoot Office product problems.

Skills

Active Directory

Customer service

Microsoft Office

Windows 9x/2000/XP/NT/Vista/7

Mac OS

DOS

Job description

A technology services company located in Conifer, Colorado, is seeking a dedicated IT Support Specialist. The role involves providing both in-person support at the Service Desk and remote assistance to users in a Windows environment. Candidates must possess strong customer service skills and be capable of troubleshooting and resolving various technical issues, including problems with Office products and user accounts. If you have a passion for IT support and enjoy helping others, this position is for you.