Remote IT Support Technician

360 IT Professionals; Omaha (NE); On-site; USD 45,000 - 60,000; Full time

Job summary

A software development firm is seeking a Technical Voice Support professional for a long-term, full-time role. The ideal candidate will serve as the first point of contact for technical issues, providing troubleshooting and technical support through phone and web tools. Candidates should possess 2 to 5 years of experience in a service desk environment, strong English communication skills, and proficiency in Windows and MAC troubleshooting. This is an opportunity to thrive in a fast-paced, agile environment.

Qualifications

• 2 to 5 years in a Technical Voice Support/Service Desk environment.
• Strong understanding of desktop troubleshooting for various devices.
• Experience in a fast-paced, agile environment.

Responsibilities

• Serve as the first point of contact for technical issues from end users.
• Create incident and service requests for user support.
• Provide troubleshooting support via phone and web tools.

Skills

Fluent in Spoken English Language

Strong written English and interpersonal skills

Troubleshooting skills for Windows and MAC

Experience with service desk management tools

Critical thinking and problem solving

Tools

Microsoft Office (Word, Excel, PowerPoint)

Remote support tools

Service desk management tool

Job description

A software development firm is seeking a Technical Voice Support professional for a long-term, full-time role. The ideal candidate will serve as the first point of contact for technical issues, providing troubleshooting and technical support through phone and web tools. Candidates should possess 2 to 5 years of experience in a service desk environment, strong English communication skills, and proficiency in Windows and MAC troubleshooting. This is an opportunity to thrive in a fast-paced, agile environment.