Desktop Support Analyst I: Windows, Citrix & Field Tech

360 IT Professionals; Houston (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

A technology service company is looking for a Desktop Client Support Analyst I in Houston, TX. This role involves providing first level support for various desktop applications and requires a Bachelor’s Degree or equivalent with 1-2 years of related work experience. The candidate must be able to multi-task, troubleshoot issues, and have reliable transportation. This position is critical for maintaining operational support and involves diagnosing hardware and software issues.

Qualifications

• 1-2 years related work experience required.
• Driving position requires valid driver's license and three years of active driving history.
• Sprint mobile phone is necessary.

Responsibilities

• Provide first level support to users of desktop applications.
• Diagnose hardware, software, and system failures following established procedures.
• Perform servicing and repair of company products/services.

Skills

Technical support

Multi-tasking

Troubleshooting

Basic understanding of Wi-Fi networks

Education

Bachelor’s Degree or equivalent

Tools

Microsoft Office

Citrix

Job description

A technology service company is looking for a Desktop Client Support Analyst I in Houston, TX. This role involves providing first level support for various desktop applications and requires a Bachelor’s Degree or equivalent with 1-2 years of related work experience. The candidate must be able to multi-task, troubleshoot issues, and have reliable transportation. This position is critical for maintaining operational support and involves diagnosing hardware and software issues.