IT Help Desk-Call Center

360 IT Professionals; Conifer (CO); On-site; USD 40,000 - 60,000; Full time

Job summary

A technology services company located in Conifer, Colorado, is seeking a dedicated IT Support Specialist. The role involves providing both in-person support at the Service Desk and remote assistance to users in a Windows environment. Candidates must possess strong customer service skills and be capable of troubleshooting and resolving various technical issues, including problems with Office products and user accounts. If you have a passion for IT support and enjoy helping others, this position is for you.

Qualifications

• Excellent customer service skills required for in-person and remote support.
• Ability to troubleshoot and resolve various technical issues.

Responsibilities

• Provide direct, in-person support at the Service Desk.
• Respond to user issues over the phone and document them.
• Create tickets and escalate issues as needed.
• Assist with password resets and troubleshoot Office product problems.

Skills

Active Directory

Customer service

Microsoft Office

Windows 9x/2000/XP/NT/Vista/7

Mac OS

DOS

Job description

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.

Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile.

Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one’s business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel’s through us.

We make sure that we deliver performance driven products that are optimally developed as per your organization’s needs. Take a shot at us for your IT requirements and experience a radical change.

Job Description

LIVES LOCAL AND IN PERSON INTERVIEW REQUIRED.

Job duties may include direct, in person support when users come to the Service Desk (walk up service).

Candidate will be providing remote support (phone) to users in a Windows based environment. Duties will include answering the phone, understanding and documenting user issues, creating tickets, resolving issues or providing escalation when needed. Support will include password reset, troubleshooting problems with Office products, smart phones issues, calendar and email issues, etc.

Requires excellent customer service skills in person, over the phone and via email.

Qualifications

Skill required : Active Directory, DOS, Mac OS, Microsoft Office, Windows 9x/2000/XP/NT/Vista/7, customer service