PC Support Technician

360 IT Professionals; Omaha (NE); On-site; USD 45,000 - 60,000; Full time

Job summary

A software development firm is seeking a Technical Voice Support professional for a long-term, full-time role. The ideal candidate will serve as the first point of contact for technical issues, providing troubleshooting and technical support through phone and web tools. Candidates should possess 2 to 5 years of experience in a service desk environment, strong English communication skills, and proficiency in Windows and MAC troubleshooting. This is an opportunity to thrive in a fast-paced, agile environment.

Qualifications

• 2 to 5 years in a Technical Voice Support/Service Desk environment.
• Strong understanding of desktop troubleshooting for various devices.
• Experience in a fast-paced, agile environment.

Responsibilities

• Serve as the first point of contact for technical issues from end users.
• Create incident and service requests for user support.
• Provide troubleshooting support via phone and web tools.

Skills

Fluent in Spoken English Language

Strong written English and interpersonal skills

Troubleshooting skills for Windows and MAC

Experience with service desk management tools

Critical thinking and problem solving

Tools

Microsoft Office (Word, Excel, PowerPoint)

Remote support tools

Service desk management tool

Job description

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.

Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile.

Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one’s business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel’s through us.

We make sure that we deliver performance driven products that are optimally developed as per your organization’s needs. Take a shot at us for your IT requirements and experience a radical change.

Job Description

Duration: Long Term (2 Years+) / Full Time

Job Description :

• 2 to 5 years in a Technical Voice Support/Service Desk environment in a corporate environment
• Be the first point of contact for the end users for all technical issues/ service requests
• Create incident and service requests
• Provide troubleshooting and technical support via phone, web based tools and email
• Provide Voice based and remote Technical Support to end users for all standard desktop issues

Desired Skill Sets:

• Fluent in Spoken English Language
• Strong written English and interpersonal skills
• Strong understanding of Windows and MAC operating systems and Applications related Troubleshooting skills (Microsoft Outlook, MS Office, Word, Excel, and PowerPoint)
• Must have strong experience in comprehending user requests and carrying out required technical support through remote support tools
• Experience in Troubleshooting Desktop / Laptop / Printers / Scanners / PDA's / iPad / iPhone/ Peripherals / Generic PC Software’s
• Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success.
• Mist have prior experience in managing service desk support and knowledge of a industry leading service desk management tool/Ticketing systems

Additional Information