Senior Technical Writer: AI-Driven Docs & Multimedia

Veeva Systems; San Francisco (CA); On-site; USD 85,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision, and basiclife

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Job summary

Veeva Systems is seeking a Senior Technical Writer to own content areas within a complex product ecosystem and align with monthly release cadences. You will collaborate with product teams and other writers to deliver high-quality documentation, using AI tooling and automation to speed delivery and support a multimedia strategy with video and eLearning content.

You will drive content across multi‑product environments, collaborate with stakeholders, and help evolve writing, publishing, and

Qualifications

• 8+ years of technical writing experience or equivalent in a related role.
• Experience managing content across complex multi‑product or multi‑service environments.
• Experience with AI‑driven content workflows and tooling.
• Portfolio or samples that demonstrate ability to structure, manage, and deliver content for a technical audience.
• U.S. West location (Pacific Timezone).

Responsibilities

• Own documentation for multiple CRM Product areas and deliver new content on a monthly release cycle.
• Leverage AI tools and automation to improve documentation efficiency, quality, and speed‑of‑delivery.
• Support multimedia content strategy, including video and eLearning resources.
• Contribute to improvements in documentation workflows and website/content structure.
• Build strong relationships with product, engineering, and other stakeholders.
• Collaborate with other writers and participate in review cycles.
• Apply and help evolve team standards and processes for writing, publishing, and distribution.

Skills

Technical writing

AI workflows

Cross-team collaboration

Prioritization

Content strategy

Tools

Git

XML

HTML

Markdown

Madcap Flare

Job description

Veeva Systems is seeking a Senior Technical Writer to own content areas within a complex product ecosystem and align with monthly release cadences. You will collaborate with product teams and other writers to deliver high-quality documentation, using AI tooling and automation to speed delivery and support a multimedia strategy with video and eLearning content.

You will drive content across multi‑product environments, collaborate with stakeholders, and help evolve writing, publishing, and