Senior Technical Writer — AI-Driven Docs & Multimedia

Veeva; Boston (MA); On-site; USD 85,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision

Flexible PTO

Retirement programs

1% charitable giving

Job summary

Veeva is seeking a Senior Technical Writer to own content areas within a complex product ecosystem. You will collaborate with product and other writers to deliver high-quality documentation on a monthly release cadence, leveraging AI tooling and automation.

You will contribute to multimedia content strategy with video and eLearning content while building strong relationships with product, engineering, and stakeholders to reflect upcoming changes accurately.

Qualifications

• 8+ years of technical writing experience or equivalent in a related role (e.g., information design, knowledge management, documentation engineering).
• Experience managing content across complex multi-product or multi-service environments.
• Experience with AI-driven content workflows and tooling.
• Strong communication and interpersonal skills, with a track record of building effective cross-team relationships.
• Strong prioritization and organizational skills, with the ability to manage multiple projects and deadlines.
• Experience with technical authoring environments and docs-as-code approach.
• Portfolio demonstrating ability to structure, manage, and deliver content for a technical audience.

Responsibilities

• Own documentation for multiple areas within CRM Product; deliver new content on a monthly release cadence and manage existing content.
• Leverage AI tools and automation to improve documentation efficiency, quality, and speed of delivery.
• Support multimedia content strategy, including video and eLearning resources, to meet customers where they are.
• Contribute to improvements in documentation workflows and website/content structure.
• Build strong relationships with product, engineering, and other stakeholders to stay ahead of upcoming changes and ensure content reflects the product accurately.
• Collaborate with other writers and participate in review cycles.
• Apply and help evolve team standards and processes for writing, publishing, and distribution.

Skills

Technical writing

Cross-functional collaboration

Project management

AI tooling

Documentation workflows

Communication

Tools

Git

XML

HTML

Markdown

Madcap Flare

Job description

Veeva is seeking a Senior Technical Writer to own content areas within a complex product ecosystem. You will collaborate with product and other writers to deliver high-quality documentation on a monthly release cadence, leveraging AI tooling and automation.

You will contribute to multimedia content strategy with video and eLearning content while building strong relationships with product, engineering, and stakeholders to reflect upcoming changes accurately.