Senior Technical Writer - AI-Driven Docs & Multimedia

Veeva Systems; United States; On-site; USD 85,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision, and basicins

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Job summary

Veeva Systems, a mission-driven leader in industry cloud, seeks a Senior Technical Writer to own documentation for multiple CRM product areas and deliver content on a monthly release cadence.

You will collaborate with product and engineering, leverage AI tooling to boost quality and speed, and contribute to multimedia content such as video and eLearning materials to meet customer needs. This role supports fast-moving product updates and cross-team reviews.

Qualifications

• 8+ years of technical writing or related roles in complex product environments.
• Experience managing content across multi-product ecosystems.
• Experience with AI-driven content workflows and tooling.
• Strong communication and cross-team relationship building.
• Ability to manage multiple projects and meet deadlines.
• Experience with docs-as-code and technical authoring environments.
• Portfolio or samples demonstrating content for technical audiences.
• U.S. West location preferred (Pacific Timezone).

Responsibilities

• Own documentation for multiple CRM product areas and publish monthly updates.
• Leverage AI tools and automation to improve documentation quality and speed.
• Support multimedia content strategy including video and eLearning resources.
• Improve documentation workflows and site structure.
• Collaborate with product, engineering, and other writers across reviews.
• Contribute to team writing, publishing, and distribution standards.

Skills

Technical writing

Content management

AI-driven content workflows

Cross-team collaboration

Project prioritization

Docs-as-code

Portfolio samples

Strong communication

Tools

Git

XML

HTML

Markdown

Madcap Flare

Job description

Veeva Systems, a mission-driven leader in industry cloud, seeks a Senior Technical Writer to own documentation for multiple CRM product areas and deliver content on a monthly release cadence.

You will collaborate with product and engineering, leverage AI tooling to boost quality and speed, and contribute to multimedia content such as video and eLearning materials to meet customer needs. This role supports fast-moving product updates and cross-team reviews.