Technical Writer — AI-Driven Docs & Multimedia Content

Veeva Systems; San Francisco (CA); On-site; USD 75,000 - 115,000; Full time

Benefits offered by this job

Medical insurance

Flexible PTO

Retirement programs

1% charitable giving

Job summary

Veeva Systems is seeking a Technical Writer to own content areas within a fast-moving CRM product ecosystem. You will collaborate with product and engineering teams to deliver high-quality documentation on a monthly cadence, using AI tooling and docs-as-code practices.

You will also contribute to multimedia content, including video and eLearning, and build relationships to keep content accurate as the product evolves. This role supports a Work Anywhere culture.

Qualifications

• 3+ years of technical writing experience or equivalent in a related role (e.g., information design, knowledge management, documentation engineering)
• Ability to translate complex features into customer-centric content
• Excellent communication and collaboration across teams
• Strong prioritization and organizational skills to manage multiple projects in a deadline-driven environment
• Experience with docs-as-code and authoring environments
• Portfolio or samples demonstrating ability to deliver content for a technical audience

Responsibilities

• Own documentation for multiple CRM Product areas and deliver new content on a monthly release cadence
• Leverage AI tools to improve documentation efficiency, quality, and speed of delivery
• Support multimedia content strategy, including video and eLearning resources
• Build strong relationships with product, engineering, and other stakeholders to reflect upcoming changes accurately
• Collaborate with other writers and participate in review cycles
• Apply and help evolve team standards and processes for writing, publishing, and distribution

Skills

Technical writing

Cross-team collaboration

Strong communication

Project management

Tools

Git

XML

HTML

Markdown

Madcap Flare

Job description

Veeva Systems is seeking a Technical Writer to own content areas within a fast-moving CRM product ecosystem. You will collaborate with product and engineering teams to deliver high-quality documentation on a monthly cadence, using AI tooling and docs-as-code practices.

You will also contribute to multimedia content, including video and eLearning, and build relationships to keep content accurate as the product evolves. This role supports a Work Anywhere culture.