Senior Technical Writer: AI-Driven Docs & Multimedia

Veeva; San Francisco (CA); On-site; USD 85,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Flexible PTO and holidays

Retirement programs

Charitable giving program

Job summary

Veeva is seeking a Senior Technical Writer to own content areas within our complex CRM product ecosystem and deliver updates on a monthly release cadence.

You will collaborate with product and engineers, leverage AI tooling to accelerate documentation, and contribute to video and eLearning content as part of our multimedia strategy.

Candidates should have 8+ years of technical writing experience in enterprise software, strong cross‑team communication, and experience with docs‑as‑code workflows.

Qualifications

• 8+ years of technical writing experience or equivalent in related roles.
• Experience with AI-driven content workflows and tooling.
• Experience managing content across complex multi-product or multi-service environments.
• Strong communication and cross-team relationship-building skills.
• Strong prioritization and organizational skills for multiple projects in a deadline-driven environment.
• Experience with docs-as-code and technical authoring environments.
• Portfolio demonstrating structure, management, and delivery for a technical audience.
• U.S. West location (Pacific Timezone).
• Experience with enterprise software (preferred).
• Experience with Git, XML, HTML, Markdown, and/or Madcap Flare.

Responsibilities

• Own documentation for multiple CRM product areas; deliver content on a monthly cadence and manage existing content.
• Leverage AI tools to improve documentation efficiency, quality, and speed.
• Support multimedia content strategy with video and eLearning resources.
• Contribute to improvements in documentation workflows and site structure.
• Build strong relationships with product, engineering, and stakeholders to reflect upcoming changes.
• Collaborate with other writers and participate in review cycles.
• Help evolve team standards for writing, publishing, and distribution.

Skills

Technical writing

AI workflows

Communication

Docs-as-code

Python

React

JavaScript

Video/eLearning

Web basics

Tools

Git

Madcap Flare

CSS

Job description

Veeva is seeking a Senior Technical Writer to own content areas within our complex CRM product ecosystem and deliver updates on a monthly release cadence.

You will collaborate with product and engineers, leverage AI tooling to accelerate documentation, and contribute to video and eLearning content as part of our multimedia strategy.

Candidates should have 8+ years of technical writing experience in enterprise software, strong cross‑team communication, and experience with docs‑as‑code workflows.