Technical Writer — AI-Driven Docs & Multimedia Content

Veeva; San Francisco (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Veeva is seeking a Technical Writer to own content areas within a complex CRM product ecosystem. You will work with product and other writers to deliver high-quality content on a monthly release cadence, using AI tooling and automation to produce documentation and contribute to multimedia strategies with video and eLearning content.

You will collaborate with product, engineering, and stakeholders to ensure content reflects the product accurately and aligns with team standards for writing,

Qualifications

• 3+ years of technical writing experience or equivalent in a related role (e.g., information design, knowledge management, documentation engineering).
• Ability to translate complex technical systems into customer-centric content.
• Strong communication and interpersonal skills across teams.
• Excellent prioritization and organizational skills in a deadline-driven environment.
• Experience with technical authoring environments and docs-as-code approaches.
• Portfolio or samples demonstrating content for a technical audience.

Responsibilities

• Own documentation for multiple CRM Product areas; deliver monthly content updates and manage existing docs.
• Leverage AI tools and automation to improve documentation efficiency, quality, and speed.
• Support multimedia content strategy including video and eLearning resources.
• Build relationships with product, engineering and stakeholders to reflect product accurately.
• Collaborate with writers and participate in review cycles.
• Help evolve team standards and writing, publishing, and distribution processes.

Skills

Technical writing

Cross-functional collaboration

Docs-as-code

Web development basics

AI tooling

Video/eLearning

Tools

Git

XML

HTML

Markdown

Madcap Flare

Job description

Veeva is seeking a Technical Writer to own content areas within a complex CRM product ecosystem. You will work with product and other writers to deliver high-quality content on a monthly release cadence, using AI tooling and automation to produce documentation and contribute to multimedia strategies with video and eLearning content.

You will collaborate with product, engineering, and stakeholders to ensure content reflects the product accurately and aligns with team standards for writing,