Senior Technical Writer: AI-Powered Docs & Multimedia

Veeva Systems, Inc.; United States; Remote; USD 85,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision, and basiclife

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Job summary

Veeva Systems, Inc. is seeking a Senior Technical Writer to own content areas within a complex product ecosystem.

You will work with Product and other writers to deliver high-quality documentation on a monthly release cadence, leveraging AI tooling and automation, and contributing to multimedia content like video and eLearning. You will manage documentation across multiple CRM product areas, help evolve workflows, and build strong cross-team relationships to ensure content reflects the product

Qualifications

• 8+ years of technical writing or equivalent experience in related roles.
• Experience managing content across complex multi-product or multi-service environments.
• Experience with AI-driven content workflows and tooling.
• Strong communication and interpersonal skills with cross-team relationship building.
• Strong prioritization and organizational skills for multiple projects with deadlines.
• Experience with technical authoring environments and docs-as-code approach.
• Portfolio or samples demonstrating ability to structure, manage, and deliver content for a technical audience.
• U.S. West location (Pacific Timezone).

Responsibilities

• Own documentation for multiple areas within CRM Product; deliver new content on a monthly release cadence and manage existing content, ensuring it’s easy for customers to find and use.
• Leverage AI tools and automation to improve documentation efficiency, quality, and speed of delivery.
• Support multimedia content strategy, including video and eLearning resources, to meet customers where they are.
• Contribute to improvements in documentation workflows and websites/content structure.
• Build strong relationships with product, engineering, and other stakeholders to stay ahead of upcoming changes and ensure content reflects the product accurately.
• Collaborate with other writers and participate in review cycles.
• Apply and help evolve team standards and processes for writing, publishing, and distribution.

Skills

Technical writing

Content management

AI-driven workflows

Cross-team collaboration

Project prioritization

Docs-as-code

Portfolio samples

Pacific Timezone experience

Tools

Git

XML

HTML

Markdown

MadCap Flare

Job description

Veeva Systems, Inc. is seeking a Senior Technical Writer to own content areas within a complex product ecosystem.

You will work with Product and other writers to deliver high-quality documentation on a monthly release cadence, leveraging AI tooling and automation, and contributing to multimedia content like video and eLearning. You will manage documentation across multiple CRM product areas, help evolve workflows, and build strong cross-team relationships to ensure content reflects the product