Seasonal Client Service & Reception Specialist

H&R Block, Inc.; Triadelphia (WV); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist in West Virginia to greet clients and manage check-in, scheduling, and daily office operations. This on-site role offers training and may lead to tax preparation or office leadership opportunities.

You will support a team of tax professionals, maintain a welcoming environment, and handle confidential documents with discretion. Evening and weekend availability during tax season is required.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for team collaboration and client service.
• Ability to multitask and manage multiple priorities.
• Detail-oriented with good follow-through.
• Familiarity with Microsoft Office, Teams, and scheduling systems.

Responsibilities

• Greet clients warmly and be the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and team members for seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Basic computer skills

Education

High school diploma or equivalent

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist in West Virginia to greet clients and manage check-in, scheduling, and daily office operations. This on-site role offers training and may lead to tax preparation or office leadership opportunities.

You will support a team of tax professionals, maintain a welcoming environment, and handle confidential documents with discretion. Evening and weekend availability during tax season is required.