Seasonal Client Concierge & Front Desk (Tax Office)

H&R Block, Inc.; Charleston (WV); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients and manage daily office operations in Charleston, WV. This in-person role supports tax professionals and requires availability evenings/weekends during tax season.

You will oversee check-in, document intake, and scheduling while maintaining a professional, confidential environment and collaborating with team members to ensure smooth service delivery.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office) and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Fast-paced

Client-centric

Multitasking

Organizational skills

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients and manage daily office operations in Charleston, WV. This in-person role supports tax professionals and requires availability evenings/weekends during tax season.

You will oversee check-in, document intake, and scheduling while maintaining a professional, confidential environment and collaborating with team members to ensure smooth service delivery.